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D&D Gifts & M.
D&D Gifts & M.
User

Template not for free - tricky buy?!  en

Autore: D&D Gifts & M.
Visite 1389, Followers 1, Condiviso 0  

Just started to use the brand new V11. Started a new project and applied a template - but somehow accidentally ignored the mini "Free" green corner... the program asked for e-mail and password, well, okay. Afterwards, it downloaded the template and prompted me: buying template... done. NO-NO-NO!!! 

I would like to complain about not asking me whether I would like to buy or not this template. This is not ethic and hereby I confess that I do not and did not intended to buy that template.

Please cancel this transaction and in order to avoid future complaints, consider changing this, I would not say tricky, but a bit unethic solution.

Thank you,

best regards

Postato il
4 RISPOSTE
Anthony A.
Anthony A.
User

did you check your card or bank account to see did you actualy got charged?

if this post is the correct answer, please mark this answer as correct answer.

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Good Luck

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Postato il da Anthony A.
Incomedia
Samantha M.
Incomedia

Hello D&D Gifts & M.

thank you for contacting us. You will not be charged of anything, all the templates in the WebSite X5 Gallery are free of charge at the moment.
Feel free to write back if you have anymore questions about this. 
Thank you,

Samantha

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Postato il da Samantha M.
D&D Gifts & M.
D&D Gifts & M.
User
Autore

Dear Samantha,

Thank you for your reply. It is satisfying yet unsettling - why the program prompted about buying? There should not be anything like this. I hope there won't.

By the way, great version, keep up the good work!

Best regards,

P.

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Postato il da D&D Gifts & M.
Incomedia
Samantha M.
Incomedia

Hi P.!

Thank you for your answer. 
I have passed this on to our developers, thank you for helping us improve WebSite X5!

Samantha

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Postato il da Samantha M.