Changed my Personal details on website but not showing in software 
Autore: DPS D.
Visite 1230,
Followers 1,
Condiviso 0
Hi I have changed my personal details on the website but the software in bottom left still has my old details in it. Will this just update over time or do I need to do something else ?
Postato il
Hi,
Your question is rather puzzling. Can you please give is a bit more information and some screenshot?
Regards,
Robert
Autore
Snap of the welcome page on X5 V13 bottom left corner
Autore
I downloaded a free template and had to use the Old email to get the download.
DPS, this is not related to your website/s, but to the registration of your software with Incomedia.
If you have 2 profiles (2 different email address logins to this site) you will need to ask Incomedia for assistance.
Your problem is that if you have purchase objects under one profile, they will not be available under the other.
I do not know how to assist with this dilema, so have asked Incomedia to assist, unfortunately, you will need to wait until after Easter.
Hi!
You will please need to reinstall the software to update the e-mail address. Please remember to export your projects as iwzip by choosing the option "Export the Project" on Step 5.
Please let me know if I can help you further.