WebSite X5Help Center

 
Margit K.
Margit K.
User

An error occured while loading the project xml-document 21550, 102701  en

Autore: Margit K.
Visite 1786, Followers 1, Condiviso 0  

Hello, 

I received a XML -  problem while opening project file , which worked just fine 13.7.18.

it gave out following problem numbers: 21550 and 102701

Can you please help? 

Cincerely 

Margit K 

Postato il
2 RISPOSTE - 2 UTILI
Esahc ..
Esahc ..
Moderator

Margit, have you tried to restore a backup?

Open WX5, select your project, click backup, select a recent backup and click redo. If the most recent fails, please try an earlier backup.

If this does not work, hopefully you recently exported your project and created an iwzip file.

If this is the case, open WX5, select import, locate the iwzip file and click open.

Leggi di più
Postato il da Esahc ..
Incomedia
Elisa B.
Incomedia

Hello Margit,

I am sorry about this.

First of all please read these hints about how to restore a backup:
http://help.websitex5.com/en/v16/pro/backup_ht.htm
or try to import the project using a valid previously created iwzip file.

In case of difficulties you should please send me all project files, so I can check if it is possible to recover it. Go to the project folder, which is usually under C:\Users\yourusername\Documents\Incomedia\WebSite X5- Professional (yourusername refers to your Windows account) and create a zipped file of the whole project folder, then upload it online using this service: https://wetransfer.com/ . Finally, select the link generation and write it here, so I can download the file.

I'm looking forward your reply, thanks.

Leggi di più
Postato il da Elisa B.