WebSite X5Help Center

 
Karl Heinrich K.
Karl Heinrich K.
User

Cannot download templates  en

Autore: Karl Heinrich K.
Visite 1408, Followers 1, Condiviso 0  

Cannot download any templates. Most of them even do not show an icon. Error message attached "It is not possible to complete the download". What can I do?

Postato il
2 RISPOSTE
Esahc ..
Esahc ..
Moderator

Karl, this may have been a temporary issue, I just selected online store 14 and it downloaded and installed without issue (I started WX5, selected new project and then selected the template).

If you are continuing to have difficulties you could first temporarily disable/uninstall any 3rd party firewall, malware, antivirus or backup solution and if one drive is managing files, you may also wish to temporarily disable this.

Please let us know your progress.

Leggi di più
Postato il da Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Karl, 

thank you for your message.

Please try again, can you download the templates correctly now? 

Thanks! Kind regards.

Leggi di più
Postato il da Elisa B.