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Soulx E.
Soulx E.
User

Unable to download template  en

Autore: Soulx E.
Visite 572, Followers 1, Condiviso 0  

When viewing default templates from list, when I click to download it says 'could not complete download' and this is for quite a few (purchasing templates does not seem to be an issue) but I don't have access to the default library. screen capture attached

Postato il
15 RISPOSTE - 3 UTILI
Andre E
Andre E
Moderator

Maybe a firewall or other software that blocks this?

I have downloaded the same template with no problems....

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Postato il da Andre E
Incomedia
Elisa B.
Incomedia

Hi there!

Thank you for your message. 

Please start the program as administrar after having disabled firewall and antivirus. Does this happen with all templates?

Thanks! Kind regards.

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Postato il da Elisa B.
Soulx E.
Soulx E.
User
Autore

I've disabled Symantec endpoint which has firewall and antivirus and then ran prof v13 as adminstrator, but still same problem. Any other ideas? I purchased the Adam Writer template recently and although it's listed in the program, I need to open the project file from it's location (import) to properly get it viewed in the correct way. Also, what is the easiest way to edit these templates graphics, locating the graphics, replace the graphics etc. Everytime it previews, it seems to revert to the saved project file. The only solution I had was to export all files to disk, upload to ftp, then manually replace the files on the server which wasn't the best way (http://www.frankiemooney.com) it still looks okay, but what a palava to edit/replace images. Still though, the general templates that are free don't download, none of them unfortunately. That's why I need to build from scratch when I use prof v 13. It wasn't always this way, it was only recently I looked to use the templates for quickness I discovered they were no longer downloading which is a pain as I'm entitled to them.

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Postato il da Soulx E.
Soulx E.
Soulx E.
User
Autore

None of the default templates download - screenshot included in original post. Have tried them ALL.

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Postato il da Soulx E.
Esahc ..
Esahc ..
Moderator

Soulx, I have tested with v13 on my pc without issue.

If you are using drop box/icloud/google drive or one drive can you (temporarily) disable??

I don't understand your project issue, are you saying that once you save it and close WX5, the next time you open WX5 the template is not part of the project and you must bring it in again?

After loading the template it should become part of the project. It is easy to replace any part of the template, but if you are having difficulties I am sure someone here can help you. After completing the edits it should be a simple matter of saving the project and selecting step 5 export, Upload website to internet, a 3rd party ftp app should not be required.

If the above is not true it sounds like you PC is refusing the files. . . . .

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Postato il da Esahc ..
Incomedia
Elisa B.
Incomedia

Hi!

Thanks, I have reported the issue, so we can provide you with a solution in the shortest time possible. I will be happy to keep you posted. 

Thanks! Kind regards.

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Postato il da Elisa B.
Soulx E.
Soulx E.
User
Autore

Keep me updated about the templates not downloading. It's not firewall (I've tried disabling and restarting the app and it still doesn't work) and Ionly use symantec endpoint overall so it simply gets disabled to test this.

I've numerous versions of website x5 with numerous PC's and the direct upload using the ftp option has never worked, I've always had to use coreftp exporting the files to disk first. 

The template I purchased is a strange one, it installs to the correct folder automatically, from within the app the template that is listed is not the same version (it has the main image removed and page listing is different/not linked), so I actually import the project file directly and load it up to get the version I expect, I edit the template as normal, but when I preview it loads the default graphics that were provided (so I export the default template files to disc, locate them, open them and edit them and then note the filenames) - export the whole thing and upload to FTP and then need to upload the new images I've edited, and rename them to the same one's referenced in the default template - It's a long process, but websitex5 doesn't work well for me in that instance. It's still a great piece of software I use, but I have strange workarounds for alot of the glitches I encounter. 

The default template library not working for me isn't acceptable though so would like some eyes on this and more info othe than firewall/ad blocker. As the firewall whether enabled or disabled, doesnt stop me websitex5 from taking more money for new templates and letting me download those ;)

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Postato il da Soulx E.
Incomedia
Elisa B.
Incomedia

Hello!

Please delete the folder WebSite X5 v13- Professional in C:\Users\Your Username in Windows\AppData\Local\Incomedia, then start the software and register again. Please let me know if you still have this issue. 

Thanks! Kind regards.

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Postato il da Elisa B.
Soulx E.
Soulx E.
User
Autore

I have C:\Users\corp5\Documents\Incomedia\WebSite X5 v13 - Professional\ but not the one you mentioned. It looks to contain all my projects though, I think deleting this will lose all my projects?

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Postato il da Soulx E.
Soulx E.
Soulx E.
User
Autore

For this template, where is this guy (graphic). Screenshots attached of what I see, although I can't find his graphic to change/edit in the software. That's why I need to export it, find his .jpeg in the source code and rename it off server and upload/overwrite it hoping it fits which can't be right./

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Postato il da Soulx E.
Soulx E.
Soulx E.
User
Autore

snap2

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Postato il da Soulx E.
Soulx E.
Soulx E.
User
Autore

snap3

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Postato il da Soulx E.
Esahc ..
Esahc ..
Moderator

Soulx

Do NOT delete the Incomedia folder in documents as this holds all your projects!!

If you do wish to totally uninstall WX5, follow Elisa's instructions and delete C:\Users\Your Username\AppData\Local\Incomedia

To see the appdata folder you will need to turn on hidden files. In windows explorer click view and put a tick in hidden items.

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Postato il da Esahc ..
Esahc ..
Esahc ..
Moderator

Soulx

I do not own the Adam Writer Template, but I'm pretty sure the image of the bloke is in row formats (as visible in your second screen shot)

If this is not correct, please advise. EVERYTHING in the template can be easily replaced or modified, please let us know if we can assist.

Are you still experiecing difficulties downloading the free templates?

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Postato il da Esahc ..
Soulx E.
Soulx E.
User
Autore

Both of you Rock, consider this resolved. I deleted the appdata folder and re-registered and all is working well (and quicker? and all FREE templates I am now revelling in. I also found the Row Formats is where the guy was hiding, so that's all good too, saves me lots of time.

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Postato il da Soulx E.