First thing is download latest version from profile (top right pulldown next to your name) -> download and install that.

if this does not work try this:

https://helpcenter.websitex5.com/it/post/47713

If this does not work then fall back to the latest backup file you made (i hope) in step5 export project.

goodluck!

Apologies in advance I am not very tech savy when it comes to websites which is why I thought this product would be good for me and to date I had very little problems.

I have the latest version of Website x5 evloution v 13.1.8.23 

My website uploaded perfectly on Sunday afternoon 14/2/21. I went to work on my website yesterday evening and when I first opened website x5 v13 I  saw a message This version is no longer supported by Incomedia. I continued to the screen to open my website project and it just won't open.

I telephoned Incomedia Sales who says the issue is not related to the fact that version 13 is no longer supported, I should still be able to work on my website.

Anyway I have looked at the suggestions above. I found the Backup foklder on my computer and  i found a file

uploaded_20210214144916 1WPRJ2 file   (There is a 2 at the end of the file name in all my backup files)

I tried clicking on this file and it asked what appliaction I wished to use to open it and I saw Website X5 in list so I clicked  on it ( not sure if I should have done this) the x5 logo appeared in front of all the files in the Backup folder.When I click on it the website x5 software opens and I go to open my project  but I get the message

An error occured whilwe loading the Project

{object reference not set to an instance of an object}

I cannot underatnd what happened between Sunday and Wed. as after using the laptop to upload the website. I switched it off and didn't open it  again until Wed.

I would be very grateful for help with this and I am afraid I have lost my entire website . Any advice needs to be broken down very simply  :)

Thank you,

D.

Hello DG,

The link i gave you is a good step by step and yes the name can be iwprj2, the rest stay's the same.

If you have a backup there then rename the original iwprj2 to any name you like and change the backup iwprj2 to the same name as the original was and place it in the same folder.

if it works your lucky and can restart x5 and see your project. Make directly a backup in step 5 of your project!

If not, it leaves the option to use a backup you made manualy in step5 export project (higly recommended after changes), it's good software but all softwaare can have a hickup for whatever reason. You can always import a backup made in step5, save the backup's on another medium then x5 in case your medium where x5 is installed breaks down.

If you have not made a backup then you need to restart from scratch, you can use text and pictures from internet but the project needs to be build up again. Make regular backup's during buildup, in case you have done a lot of work and something happens, this way you never lose a lot of work.

You could also choose to buy the latest software (see offers for you top right next to your name pulldown)

Because the transistion from v13 to latest version is very big, so starting with all new features from scratch is also an option.

In the new version you can make use of all new features but also to get the software behind the website is up to date again.

I just saw an mailing for an discount of 40% because of the new release. So check this out.

But offcource that's all up to you.