WebSite X5Help Center

 
Papadopoulos T.
Papadopoulos T.
User

Program crashing after update  en

Autore: Papadopoulos T.
Visite 541, Followers 1, Condiviso 0  

Hello,

after update to 2021.5.7 the program crashing to often. I can't work now. Every 5 minutes closed without show me what is the error. 

Please fix it immediately or send me the previous version because I can not find it.

I work within to shopping cart and without reason the software is closing

Postato il
7 RISPOSTE - 1 CORRETTO
Esahc ..
Esahc ..
Moderator

Papadopoulos T., could you advise if this affects only one project or a number of projects. Better still, can you create a new project and see if WX5 is stable? You may also like to check there are no optional objects you are using that are now in need of update.

If still unstable I suggest you use the control panel to remove WX5 from your PC, then go to your profile (top right this page), select download and then do a full (clean) install of WX5.

I can provide you with v2021.5.6 (or earlier), but this will only be of value to you if you have an iwzip file (step 5, export project) created in the earlier version. Since you have opened your project in v2021.5.7 it can no longer be opened in any earlier version.

Leggi di più
Postato il da Esahc ..
Papadopoulos T.
Papadopoulos T.
User
Autore

With a new project it has not caused me any problems so far. I have been working on it for about 1 hour already. Plugins are all up to date.

In the other project which is an e-shop, every time I am in the shopping cart it closes after 5 minutes without error message.


Give me please the earlier version. I uninstall the software and I make a fresh installation.

I will be back here with new information after the clean install of the new version. I will import iwzip files from all projects. I will work on them and I will answer you about the result.

Leggi di più
Postato il da Papadopoulos T.
Esahc ..
Esahc ..
Moderator

Did you resolve this issue? If so, may I ask what was the cause?

Leggi di più
Postato il da Esahc ..
Papadopoulos T.
Papadopoulos T.
User
Autore

Not yet, I will try today. I was on a business trip.

Leggi di più
Postato il da Papadopoulos T.
Papadopoulos T.
Papadopoulos T.
User
Autore

Eventually the problem was the plugins, for some reason after the upgrade everything was uninstalled and after many hours of searching I found the problem. I installed all the plugins and the mysterious error just disappeared.

Thanks for the tips though they did not help. I keep backup every day so I always have my head calm.

Leggi di più
Postato il da Papadopoulos T.