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Roy C.
Roy C.
User

Reserved access login page not showing any login details  en

Autore: Roy C.
Visite 626, Followers 1, Condiviso 0  

For some reason my website built with X5 Pro - www.fastonwater.co.uk - is correctly showing the reserved access login page on mobile device but not on a PC. When I open the reserved access login page on my PC, the page opens but there is nothing showing on the page to allow anyone to log in. Any help please.

Postato il
7 RISPOSTE
Andre E
Andre E
Moderator

Here it works,

Try refresh your browser with ctrl - F5 

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Postato il da Andre E
Roy C.
Roy C.
User
Autore

Hi Andre. I've tried that and used both Microsoft Edge and Google but I'm not getting it. If you are, then that's great. I was more concerned that those members accessing the site wouldn't be able to log in. It must be my laptop for some reason.

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Postato il da Roy C.
Andre E
Andre E
Moderator

Still strange that you don't see it, i gues this page?

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Postato il da Andre E
Incomedia
Eric C.
Incomedia

Hello Roy,
are you referring to the Member's Area page of the website, the one in Andre's screenshot?
If so, I have checked it as well, and the login fields are visible to me.
Have you tried cleaning your browser? Which one are you using, also?
Thank you.

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Postato il da Eric C.
Roy C.
Roy C.
User
Autore

Hi Eric. Many thanks for the suggestion. Clearing the browser data did the job. Now working fine.

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Postato il da Roy C.
Roy C.
Roy C.
User
Autore

Hi Eric. I spoke to soon. For some reason, I have to clear the browser each time I return to the login page, otherwise the login boxes do not show. I've blocked cookies to my website but that hasn't made any difference. I'm using Microsoft Edge. Any ideas would be much appreciated.

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Postato il da Roy C.
Andre E
Andre E
Moderator

Hello Roy, you need to undo the solve so people can react and the topic get's in the open list. (use the wheel).

Do you have the same with other browsers? Are the browsers up to date?

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Postato il da Andre E