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Mirjana M.
Mirjana M.
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Digital product section  en

Autore: Mirjana M.
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Hello,
I have a question regarding a Commands in the Digital product section. It is written in your manual: "Use temporary download link: if you choose this option, a temporary link will be created when an order is dispatched. Number of days download link is valid for: if you have selected Use temporary download link, you can specify the number of days that the temporary link will be active for when the customer receives it. Remember that: the temporary download link becomes active when the order dispatch e-mail, containing the link, is sent to the customer."

But it's not working that way or I get it wrong. Namely, the temporary link becomes active when the order is placed (it counts down from the order date), and not only on the day the email containing the link is sent. This is not good, because payment is not necessarily made on the same day as the order, and so the invalid temporary link could be sent if the customer pays with delay. (For example: Number of days download link is valid for: 5. The customer pays on the 6th day after ordering. The link dispatched on customer is invalid.) Therefore, I believe it is a bug in the program. If that's the case, could you please check and correct it? I would be very grateful.

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Incomedia
Eric C.
Incomedia

Hello,
I will be running a test with a digital product order not yet processed, to see if I can replicate the issue.
I will update you on monday.

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Postato il da Eric C.