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Heiko W.
Heiko W.
User

Kundendaten webshop  de

Autore: Heiko W.
Visite 816, Followers 1, Condiviso 0  
Parole Chiave: kundendaten,webshop

Hallo, ich habe mir den Webshop eingerichtet und den Punkt CVS-Datenübermittlung angeklickt, nun nach ca. 2 Monaten ist die Excel-Datei die immer die Kundendaten enthielt plötzlich nur noch eine leere Datei. Wie komme ich an die Kundendaten ran? In der Bestätigungsemail werden diese ja auch nicht aufgelistet...!?!?

Danke für eine schnelle Hilfe, denn der Shop läuft gerade nicht...

Postato il
3 RISPOSTE
Nicola M.
Nicola M.
User

Hi heiko,

if the CSV is external from the software, please make sure that you haven't done any backup. WebSite X5 can only send information to an external database but nothing more...let me know  if you solved!

Thanks!

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Postato il da Nicola M.
Heiko W.
Heiko W.
User
Autore

At the moment I have already the same problem. At the ispCP page I could see all informations from the customers and on my smartphone too. But the forwarding to my web.de email account doesn't show the information...there are no names, adresse etc...

Best wishes, Heiko

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Postato il da Heiko W.
Nicola M.
Nicola M.
User

Hi Heiko,

first of all you should update your software.

Than I would like to understand clearly your problem: do you receive the email but the CSV is empty, or the CSV of the old orders bacame suddenly empty (in this case the problem concerns your mail client)?

Thanks!

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Postato il da Nicola M.