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Dave K.
Dave K.
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Posted videos won't play thru website  en

Autore: Dave K.
Visite 2328, Followers 2, Condiviso 0  
Parole Chiave: buffering,error,mp4,video

I've created a website for the high school class reunion and have posted a couple videos to it. I've tried severla differnet formats (including mp4) and they will not play. They play in Preview mode, but when I ost them to the website, and click on the Play button, the status just says "Buffering" and it stays like that indefinitely. I've tried clearing out the video folder so that there is only 2 videos in there. So far, nothing. Why won't this play an MP4 file?  Frown

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10 RISPOSTE - 1 CORRETTO
Paul M.
Paul M.
Moderator

Hello Dave,

Can you post a link to your website so we can look into this further?

Many thanks!

Paul

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Postato il da Paul M.
Dave K.
Dave K.
User
Autore

Another element to this I've noticed, when I upload the video files, the software changes the name of the video file before putting it in the video directory on the server. I don't know why there would be a necessity to change the name.  When I try to download the video file from the website, the default name it comes up with is the page title with an .mp4 extension. This may be part of the problem, but as I see it, if I supply the filename of the video, it should keep the name in the code and not change it.

Dave K.

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Postato il da Dave K.
Incomedia
Claudio D.
Incomedia

Hello Dave,

The videos seems not to be online. Did you remove the video with the changed filename?

How big are the videos you added in the project?

Please try to upload the whole project again so I can check if the video files have been uploaded.

Many thanks!

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Postato il da Claudio D.
Dave K.
Dave K.
User
Autore

Hi Paul,

  That is the problem. I have not moved anything. The videos are added to the project, just like any other file. Then I upload the project to the website. I have tried both "just the changed files" mode and the "complete website upload" modes. Both yield the same result. And - during the upload, I watch the videos getting FTP'd (copied) to the website so I know the files are getting up there to the server. It appears the code generated in the page to properly link to the actual video file on the server is faulty here. I just looked on the webserver and the video files are, in fact, there. They are mp4 files. One is abotu 11MB, the other is about 15MB. Perhaps you can try doing the same to your server and see what happens. I have to go out for about an hour, but when I return, I will look at the code again and see where it links to.

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Postato il da Dave K.
Dave K.
Dave K.
User
Autore

OK - I've uploaded the entire site again. I've enclosed a screencap of the last segment of the upload. Why would the mp4 filenames need to be modified by the software? It also seems to be uploading 2 copies of the same video.

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Postato il da Dave K.
Dave K.
Dave K.
User
Autore

Claudio,

  My apologies, I addressed the last answer to Paul - should've goen to you. At any rate, I did look at the HTML for the video page last night. It appears that the filename for one of the videos is correct and remains unchanged. The first video (the Dance floor video), the filename changes for some reason. The link appears correct, so not sure why it is going into a buffering loop.

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Postato il da Dave K.
Incomedia
Claudio D.
Incomedia

Hello Dave,

the video is not playing because if you try to load the video directly the server i get following error page:

www.bhs-classof1973.org/videos/BHS73-Dance-Floor-video_a8u03326.mp4

Try to ask your hosting provider how to activate the MIME type on the hosting for MP4 files to see if this solve the issue because it seems these file are not allowed to be loaded, downloaded or streamed.

Please keep me updated.

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Postato il da Claudio D.
Dave K.
Dave K.
User
Autore

OK Claudio - I will check with them. Will let you know.  Thanks!

Dave

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Postato il da Dave K.
Dave K.
Dave K.
User
Autore

Hello Claudio;

  I was able to get the MIME settings into the web.config file and the MP4 files now play just fine. Thank you for the help. Smile

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Postato il da Dave K.