Cannot access the tutorial videos or anything else on the opening screen. 
Autor: Hamish Williamson
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open the program and try to access any of the tutorial videos I get a message to say "Unable to start default browser". When I try and access any of the other features on the opening page I get the message "cannot start the defsault internet browser".
I have just purchased this software so this is not a good start.
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can you see your serial number on this forum? just want it to check and see your program registered properly!
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Good Luck
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Hello Hamish,
Do you use an anti-virus package on your computer? If so, which one?
There is a possibility that you need to configure your anti-virus software to allow WebSite X5 through as an 'exception'... this will allow it to communicate with the outside world, which is obviously a prerequisite for website building software.
Likewise, check the configuration of any software or hardware firewalls in your system.
Can you post a screenshot of the error message?
Kind regards,
Paul
Autor
Hi Paul
I use Mcafee but I have turned it off and still cannot access anything. I will try and get some screen shots of the error messages.Kind regards
Hamish
Autor
Hi Anthony
Where should the serial number be on this forum?
Regards
Hamish
at the top next to the language flag, from drop down menu go to download, if its not there and you didn't receive it inside your email (at the time of purchase), then that means your product is not being registered yet.
also download the latest mozilla and set it as your default browser, see if thats going to help you.
remember, dont keep the x5 open during the instalation of mozilla, open it after you set the mozilla as your default browser.
if this post is the correct answer, please mark this answer as correct answer.
------------------------------------------------------------
Good Luck
http://www.nuluhost.com (6 months free Web Host for x5 users, promo code: usx56m)
http://www.wdesigners.us
http://www.usx5.com (Templates and support for x5)