I posted this question a couple of days a go.  The reply that I got from Incomedia had nothing to do with my problem.  Please see below.  Everyone I talk to tells me that the problem is within the Incomedia software and I need to fix this please!

My website is www.mysticalstarsylph.com

The problem is with emails from my blog:  http://mysticalstarsylph.com/blog/index.php

I have setup two programs for my followers to subscribe to my blog via email, first I tried Feedburner, and when the emails arrived incomplete, after months of trying to find a fix, I installed MailChimp, thinking that the problem was with Feedburner.

However, I encountered exactly the same problem, as follows:  Emails containing the entire blog arrive OK, but they are missing the pictures, displaying empty boxes with a missing photo tiny icon on a corner, and the links to my blog from the email are broken.

All my friends use both these programs and we receive the emails with all the photos and correct links.

Therefore, the problem must be with Incomedia X5.

Feedburner has no support any longer, but I spent hours with a Live Chat support member on MailChimp and he could not find the reason, the setup within their server is correct, as it is within Feedburner.

I have posted a photo of the email below.  It shows the boxes where the images should be.  Both links, the one on the Blog Title and the one at the bottom of the email (not seen on this photo) back to the blog, are broken.

My Web Designer suggested that perhaps the HTML protection on my photos could be preventing them from appearing on my blog emails.

I also found this on the forum:  "2. Image Protection: X5 has Image Protection. But when enabled, it not only disables all mouse over effects but also all Hyperlinks! "

I unticked the HTML protection and did a new test blog.

However, there are still NO photos and Broken Links on blog emails.

INCOMEDIA MODERATOR REPLY:

". . . did you check the mail program out of x5 as well ? If you are using the free MailChimp there is a banner on bottom which very often is blocking mail for "SPAM" purposes by the provider . . ."

Posted on the 03/29/2015 14:34:56Useful Correct  Pcssa .Moderator 

MY REPLY TO MODERATOR:

I'm not sure what you mean about checking it outside x5, but all my friends use Feedburner or mailchimp with no problems. However all the software people I've asked tell me that most of those programs are designed for common blogs like Blogger, etc, and that the problem has to be with Incomedia because it happens both in Feedburner and MailChimp.

But, mainly, I gather from your question that you are suggesting that the emails are blocked as SPAM, which is not the case, the emails arrive with all the written content, format, etc, but where the photos should be there is an empty square, and the links are broken.

The MailChimp Live Help Expert has never seen this problem ocurring to any user.

Today:  I desperately need a reply, this has been going on for over a year and I cannot find anyont to fix this for me.  PLEASE!!!!!

There cannot be such poor technical support on this website, it make working impossible!

I'm willing to upgrade to professional or version 11, but only if this can be fixed.