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Abelardo A.
Abelardo A.
User

Website crashing in Windows 10, can't work with it, need help!  pt

Autor: Abelardo A.
Visitado 1739, Seguidores 4, Compartilhado 0  

All the times that i try to work with Website now, it crashes, i can't use it and i urgent help cause i do use it for work.

Almost all the times i can't even edit or create a new page before it crashes, and when i finnally do it, it doesn't appear in project even appearing on site map.

Please, i need help quickly, have some works to deal with.

Thanks.

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22 RESPOSTAS
Incomedia
Claudio D.
Incomedia

Hello Abelardo,

Does the same happens also with a new project or only with an existing one?

Try to repair the .Net frameworks to see ifthis helps:

Go to Control Panel > Programs and Features > Turn Windows features on or off
Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.5 and then click on OK. 
After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1 and 4.5 and then click ok.

Please keep me updated.

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Abelardo A.
Abelardo A.
User
Autor

Claudio, here is the error message:

12/08/2015 12:09:59 [EXCEPTION] Memória insuficiente. System.Drawing em System.Drawing.Graphics.CheckErrorStatus(Int32 status) em System.Drawing.Graphics.DrawImage(Image image, Int32 x, Int32 y, Int32 width, Int32 height) em System.Drawing.Graphics.DrawImage(Image image, Rectangle rect) em System.Windows.Forms.PictureBox.OnPaint(PaintEventArgs pe) em System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer) em System.Windows.Forms.Control.WmPaint(Message& m) em System.Windows.Forms.Control.WndProc(Message& m) em System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) em System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) em System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) 12/08/2015 12:06:15 [INFO] Saved! 12/08/2015 12:06:15 [INFO] Saving Metadata... 12/08/2015 12:06:14 [INFO] 0 Page 0 - End 22 12/08/2015 12:06:14 [INFO] ---> http://127.0.0.1:8080/index.html 12/08/2015 12:06:14 [INFO] Waiting 2 Threads 12/08/2015 12:06:14 [INFO] Page 0 - Ending... 22 12/08/2015 12:06:14 [INFO] Page 0 - Start 22 12/08/2015 12:06:14 [INFO] Page 0 - Start 22 12/08/2015 12:06:14 [INFO] 90 File images\\Logo_nova3.fw.png - End 6 12/08/2015 12:06:14 [INFO] 80 File style\\bottom.png - End 23 12/08/2015 12:06:14 [INFO] 70 File style\\bg.jpg - End 28 12/08/2015 12:06:14 [INFO] 60 File style\\top.png - End 30 12/08/2015 12:06:14 [INFO] 50 File style\\template.css - End 29 12/08/2015 12:06:14 [INFO] File style\\bottom.png - Start 23 12/08/2015 12:06:14 [INFO] 40 File style\\content.png - End 23 12/08/2015 12:06:14 [INFO] File style\\content.png - Start 23 12/08/2015 12:06:14 [INFO] 30 File style\\bottombg.jpg - End 23 12/08/2015 12:06:14 [INFO] File style\\bottombg.jpg - Start 23 12/08/2015 12:06:14 [INFO] 20 File res\\b01_l.png - End 23 12/08/2015 12:06:14 [INFO] File res\\b01_l.png - Start 23 12/08/2015 12:06:14 [INFO] 10 File res\\b01_r.png - End 23 12/08/2015 12:06:14 [INFO] File res\\b01_r.png - Start 23 12/08/2015 12:06:14 [INFO] File style\\template.css - Start 29 12/08/2015 12:06:14 [INFO] 0 File style\\headerbg.jpg - End 29 12/08/2015 12:06:14 [INFO] File style\\headerbg.jpg - Start 29 12/08/2015 12:06:14 [INFO] File images\\Logo_nova3.fw.png - Start 6 12/08/2015 12:06:14 [INFO] File images\\Logo_nova3.fw.png - Start 6 12/08/2015 12:05:55 [INFO] wizTemplateSectionsStyles 12/08/2015 12:05:51 [INFO] wizTemplateStyles 12/08/2015 12:05:47 [INFO] wizTemplateType 12/08/2015 12:05:46 [INFO] wizGeneralSettings 12/08/2015 12:05:28 [INFO] 0 Page 0 - End 6 12/08/2015 12:05:28 [INFO] Saved! 12/08/2015 12:05:28 [INFO] Saving Metadata... 12/08/2015 12:05:28 [INFO] ---> http://127.0.0.1:8080/index.html 12/08/2015 12:05:28 [INFO] Page 0 - Ending... 6 12/08/2015 12:05:28 [INFO] Change time: 0 2015-08-12 09:05:28 12/08/2015 12:05:28 [INFO] Waiting 2 Threads 12/08/2015 12:05:28 [INFO] Page 0 - Start 6 12/08/2015 12:05:28 [INFO] 0 File

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Publicado em de Abelardo A.
Abelardo A.
Abelardo A.
User
Autor

And updating, your solution didn't work.

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Incomedia
Claudio D.
Incomedia

Hello Abelardo,

The error refers to not enough ram. Can you please tell me how much ram does your computer have?

Many thanks!

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Publicado em de Claudio D.
Abelardo A.
Abelardo A.
User
Autor

Claudio, my pc has 8GB ram. All is working nicely, the only program that i'm having issues, is Website X5.

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Publicado em de Abelardo A.
Abelardo A.
Abelardo A.
User
Autor

Again, the program crashing, screenshot attached.

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Incomedia
Claudio D.
Incomedia

Hello Abelardo,

With a new project do you experience the same issues?

How big is the project you're working?

Did you add big imagesin the project and custom fonts?

Many thanks!

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Publicado em de Claudio D.
Incomedia
Claudio D.
Incomedia

Hello Abelardo,

Thank you for the link. In a new project does the same happens? Can you try to remove the custom fonts to see if this helps?

If this should not help, try to remove also th custom html code. I would suggest you make a copy of it before doing these tests to have always a backup of it.

I already informed the developers.

Many thanks!

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Abelardo A.
Abelardo A.
User
Autor

Hi Claudio. Yes, it happens all the times that i use the program. Already did what you said and nothing works, and please, i need help QUICKLY, i need to WORK with Website.

Thanks.

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Publicado em de Abelardo A.
Incomedia
Claudio D.
Incomedia

Hello Abelardo,

I passed also these informations to the developers. As soon as there are any news I will write you immediatly. 

Does this happens only in a specific section of the program or in different places?

If it's only in one part of the program can you tell me where exactly?

Did you test it on another computer with this project to see if the same happens?

Many thanks!

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Abelardo A.
Abelardo A.
User
Autor

Claudio, it happens in more than one specific part of project, but most in menu. 

And it doesn't happens in other pc with windows 7, only in windows 10.

I need help really quickly, because i need the program to WORK and i'm stuck with it.

And thios is the only software that i'm having issues in windows 10, the others are working really nice.

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Publicado em de Abelardo A.
Abelardo A.
Abelardo A.
User
Autor

Again, i was trying to work with the program, and it crashed when i was inserting a gallery to home page of a project (already made with website).

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Incomedia
Claudio D.
Incomedia

Hello Abelardo,

Thank you for the informations. I passed these to the developers which are still investigating about the experienced issue. As soon as there are any news I will inform you.

If you have the possibility to work on the project on the computer with windows 7 I would suggest you to work on it until the developers could find the cause of the issue.

Many thanks!

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Incomedia
Steve J.
Incomedia

Hello Abelardo,

it could be possible that the problem is related to the font you used for the menu creation. Have you simply tried to use a standard font (ie: Arial, Tahoma, etc) instead of "Lucia" font.

This could be valid if you started having problems when you changed the menu font. 

You can also try to use the option 1 (Texto) for the "Exibição" property.

Let me know!

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Publicado em de Steve J.
Abelardo A.
Abelardo A.
User
Autor

Hi Steve, already switched font to system one, and it still crashing.

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Publicado em de Abelardo A.
Abelardo A.
Abelardo A.
User
Autor

I used another computer with windows 7, program isn't crashing like in windows 10. 

So, i did a few alterations in a site, and i'm having a new problem, look to the menu behavior in page "home", and how it goes "down" in the other pages:

(http://www.paroquiadosremedios.org/index.html)

How do i fix that?

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Publicado em de Abelardo A.
Incomedia
Steve J.
Incomedia

Hello Abelardo,

I'm trying to solve the problem you have on Win10. Unfortunately we are not able to reproduce it on our PCs, so I need to ask you detailed questions:

1. Does the problem comes only on your Project File? Does it also happen if you create a NEW Project?

2. If the problem comes with a test project, can you let me able to download the IWZIP file of this test project? Otherwise, if it possible, can you send me the download link of the main project?

If you export the project, please remember to include all the fonts.

>>>>
About the new issue, I suggest you to open a new post, so this will be used only for Windows10 issue.

Thanks, Stefano.

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Abelardo A.
Abelardo A.
User
Autor

Hi Stefano!

It happens in ALL projects. Actually i'm doing a new one, bought it from Incomedia templates, and it's crashing like the others, making me loose my job a lot of times.

I'm sending the iwzip to you, and as you can see, it's a very simple one.

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Incomedia
Steve J.
Incomedia

Thanks Abelardo,

Because it happens on all the projects, I think it could be related to some installation files on your PC. It could also depend on the video driver, maybe.

Another question that can help me trying to reproduce the problem: can you describe me the process you do before the error comes?
For example: 

1. Open WSX5
2. Create a new Project
3. Enter in the Main Menu Settings
4. Click on ... and then it crashes

Thanks, Stefano.

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Publicado em de Steve J.
Abelardo A.
Abelardo A.
User
Autor

There's no one only reason that makes it happens, but it most oftenly happens when i do click on Main Menu Settings, program sometimes crashes with no advice at all.

In other times, i do receive a windows message saying that the program must be closed.

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Publicado em de Abelardo A.
Incomedia
Steve J.
Incomedia

mmm... I see.

Well, because the problem seems to be related to the Memory I ask you to check:

1. How many fonts have you got installed. If it is a big number, this could be a problem

2. Try working on your project. Sometimes check how many memory the application websitex5.exe is using. Normally it should be about 150MB.
Also check how many memory is used when the program crashes.

Thanks

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