WebSite X5Help Center

 
John F.
John F.
User

X5 v11 Pro - Hundreds of PDF links not imported from v10 Pro!  en

Autor: John F.
Visitado 1526, Seguidores 2, Compartilhado 0  

Win 10:   Exported project in v10 Pro.  Imported project in v11 Pro.

My client has hundreds of PDF links on a site that we authored in v10 Pro.  The vast majority of pages now have no links whatsoever showing in the editor.

Will re-imput them all manually, but something needs to be fixed so this doen't happen to other X5 users!

Publicado em
9 RESPOSTAS
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Usuário do mês ESUsuário do mês PT

 ... you used the file IWZIP(v.10) > IMPORT (v.11) ...?...

(IT: ... hai utilizzato il file IWZIP (v.10) > IMPORTA (v.11) ...?...)

.

ciao

Ler mais
Publicado em de  ‪ KolAsim ‪ ‪
John F.
John F.
User
Autor

Exported project in v10 Pro.  Imported IWZIP in v11 Pro through v11 import menu.

Thanks.

Ler mais
Publicado em de John F.
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Usuário do mês ESUsuário do mês PT

... Strange phenomenon ...
... Maybe it changed the Path with Windows 10 ...
... The experts will tell you more ...
Hello

(IT: ... strano fenomeno ...
... forse si è modificata la Path con Windows 10 ...
... gli esperti ti diranno di più ...
ciao)

Ler mais
Publicado em de  ‪ KolAsim ‪ ‪
John F.
John F.
User
Autor

More information:

When authored, all PDF links were selected from "local files."

Ler mais
Publicado em de John F.
John F.
John F.
User
Autor

More information:  There appear to be 40+ local PDF files missing in the Preview/Files folder once the v10 Pro project is imported into v11 Pro.

Copying the missing files into the Preview/Files folder still doesn't show up in the editor once the project is started.

Ler mais
Publicado em de John F.
John F.
John F.
User
Autor

More information.  I just imported and previewed this project in a fresh install of X5 Pro v10.  See my previous post about not being able to run v10 in Windows 10.  Though I can't edit the project in Pro v10, i can confirm via preview that ALL my PDF files and links are there.  So the project file I'm imprting into v11 Pro is perfect.

I'm losing files and links UPON importing the perfect v10 Pro project into v11 Pro in Windows 10.  Hope this clarifies the issue.

Ler mais
Publicado em de John F.
John F.
John F.
User
Autor

Final thought (since I REALLY don't want to manually fix 100+ broken links):

The perfect v10 Pro project file that incorrectly imports into v11 Pro is 55MB.  

Can I upload it to you, in the hope that you can fix it?

Ler mais
Publicado em de John F.
Incomedia
Stefano G.
Incomedia

Hi John.

Though this might seem trivial, considering that maybe together with Windows 10 might have come path routing issues, do the paths you see in your software actually match the pdf position?

Can you send a screenshot of both the real path inside the computer and the one inserted in WebSiteX5 so we can check the correct positioning?

Waiting for your response

Ler mais
Publicado em de Stefano G.
John F.
John F.
User
Autor

OK, Stefano. Thanks.  Attached are screenshots of side-by-side links on our Minutes page.  As you can see, in one, the data is missing, though the file paths are identical and the files reside next to each other in this path on the drive.

Also, on another page, I found that several table cell sizes did not "hold" after importing into v11.

I believe we can clsoe this thread.  Yesterday, I was able to get v10 Pro installed on an XP virtual machine, imported the same v10 projects, and everything is perfect.  I no longer need v11 Pro and will probably request a refund.  My cleints have been patient while you guys (who are great!) and I have struggled with this issue over the past few days.

Best, John

Ler mais
Publicado em de John F.