How to activate the software when the proper registration details fail to 
Autor: Robert S.
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I bought a copy of Website X5 a couple of years ago - I downloaded the software and used it successfully. I want to activate it on my second computer. Why wont the registration details work?
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Hello Robert,
Make sure you are using the same email address as that which you used when you successfully activated the software originally, which should also be the same one that you use to access your profile here on answers.websitex5.com
You can check your licence details here:
https://answers.websitex5.com/profile/licence
And you can change your registered email address here:
https://answers.websitex5.com/profile/settings
Otherwise, please wait for assistance from the Incomedia support staff... they normally respond within 24/48 hours.
Kind regards,
Paul
Hi Robert,
as Paul said, did you try to download the software from here? https://answers.websitex5.com/profile/downloads
If the installation keeps give you some error, could you please send us a screenshot of what you see in your screen?
thank you very much!