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Rudy D.
Rudy D.
User

Generic Error on WebsiteX5 v11  en

Autor: Rudy D.
Visitado 805, Seguidores 1, Compartilhado 0  

Re-Installed WebsiteX5 v11 and once its done and updated the program i click start and the error i get is attached. Please advise what the problem is. When I click ok it goes to the next screen "project Selection" however non of the projects are visible. I need help with this as it seems a bit technical.

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Claudio D.
Incomedia

Hello Rudy,

Try to uninstall the program and then download the updated installer from your profile here under the "Downloads" section and then proceed to install this one and check if then you still get the same error message.

Many thanks!

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Rudy D.
Rudy D.
User
Autor

Hi there,

Yes i do get the same error. I unistalled, cleaned out all temp files and registry entries for WebsiteX5 v11. Downloaded the version under my profile. Installed it and it comes up with the same error.

Details:

2016/05/26 10:38:49 AM [EXCEPTION] Failed to compare two elements in the array. mscorlib    at System.Collections.Generic.GenericArraySortHelper`1.Sort(T[] keys, Int32 index, Int32 length, IComparer`1 comparer)     at System.Array.Sort[T](T[] array, Int32 index, Int32 length, IComparer`1 comparer)     at System.Collections.Generic.List`1.Sort(Comparison`1 comparison)     at (Object , Comparison`1 )     at ..(Object , Comparison`1 )     at . .(String )     at . .(Object , EventArgs )     at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)     at System.Windows.Forms.ToolStripButton.OnClick(EventArgs e)     at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)     at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)     at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)     at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)     at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)     at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)     at System.Windows.Forms.Control.WndProc(Message& m)     at System.Windows.Forms.ScrollableControl.WndProc(Message& m)     at System.Windows.Forms.ToolStrip.WndProc(Message& m)     at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)     at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)     at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)  2016/05/26 10:36:36 AM [INFO] wizProjectSelection 2016/05/26 10:36:15 AM [INFO] wizStart

Please advise me what can be done to correct this error. I've done a number of sites using WX5V11 and they require maintenance.

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Claudio D.
Incomedia

Hello Rudy,

Try to repair the .NET Frameworks by following these steps in case you are using windows vista or 7:

To repair the .NET Frameworks 3.5 and 4 you need as first to use following cleanup tool to remove .NET 4:
http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip
Once done go to Control Panel then choose Programs and Features and then click on Turn Windows features on or off. Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1
This procedure can take some time to deactivate and activate .NET 3.5.1 and once done reinstall .NET 4 after downloading it from following link:
http://www.microsoft.com/en-us/download/details.aspx?id=17718

In case of Windows 8/ 8.1 follow these:

Go to Control Panel > Programs and Features > Turn Windows features on or off
Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.5 and then click on OK.
After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1 and 4.5 and then click ok.

For windows 10 the steps are:

Go to Control Panel > Programs and Features > Turn Windows features on or off
Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.6 and then click on OK.
After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1 and 4.6 and then click ok.

Once done reboot the computer and then test it again.

Check also all available windows updates are installed.

Many thanks!

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Rudy D.
Rudy D.
User
Autor

Thanks for the info i will give it a go. I want to know if this procedure will affect or cause any issues with my WebsiteX5 version 10 and 12?

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Claudio D.
Incomedia

Hello Rudy,

No it won't cause any issues on the program. It will repair the frameworks used by the program to work correctly.

Many thanks!

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Publicado em de Claudio D.