No licenses and download for software 
Autor: R L.I just got online the latest website x5 version 14( invoice in my mailbox) purchased but don't see anywhere the software to download, also the new licences I see nowhere in my statement.
This is the answer of cleverbridge Customer Support
On September 6th, 2017, we received your payment and immediately notified the software manufacturer, INCOMEDIA, who is responsible for the delivery of their product.
It’s possible that the email from the software manufacturer was mistakenly filtered into your spam or junk folder.
If the mail isn’t in this folder, INCOMEDIA will be happy to resend it to you. They can be reached at:
http://helpcenter.websitex5.com
If you do not receive a response from the software manufacturer within one business day, please contact us.
Thank you for bringing this to our attention. Feel free to reach out to us with any further questions.
Sincerely,
Noelle S.
cleverbridge Customer Support
Please wait fot the download: (Show the news-email)
That's how it's done:
On October 11, a week before the official product launch,
we will send you an e-mail with the download link and license key,
to install WebSite X5 version 14.
Also, you get a 60 day money back guarantee from the date of purchase.
JJ.
hi
this is because the software for pre orders is not available until the 11th October so you will not receive the software or licence key until that date
regards
jamie