Photogram template bought but unable to download it 
Autor: Toon L.
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i bought the template 'photogram' but the download does not work. How can we fix this? Rahter urgent
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goto your personal profile, use the pulldown top right, select download, then select on the left template.
but it should be available in the template selection as well.
see also the guides post: https://helpcenter.websitex5.com/pt/post/188381
Hi Toon,
do you get any error message when downloading the Full Template?
Please follow Andre's suggestions, and if you need further help, please let me know, I will be happy to help you further.
Kind regards.