WebSite X5Help Center

 
Graham O.
Graham O.
User

Confusion iWith Updfate Protection  en

Autor: Graham O.
Visitado 310, Seguidores 2, Compartilhado 0  

Hi Guys

I've just purchased update protection but I'n very confused!  The email you sent me gave me a new license key and said:

Note: the extention must be activated before the expiry date of your previous Update Protection.
You can use this link or log into your account Help Center.

It does mot explain how you actually acivate the new key.  There is nothing in the software, and when I followed the link to my account it shows that I have v16, shows my old license key but says the expiry date is 11 Oct 2019!

So has the extension been applied already, or have I got to edit my account info and put in the new key?

Publicado em
2 RESPOSTAS - 1 CORRIGIR
Graham O.
Graham O.
User
Autor

Further to my first post, I've now found the add licence field in the my licenses section of my account.  As it is at the very bottom of the page, it does not show on my screen and it is not obvious that there is more to see on the page.  I've added the new license but it is not yet showing on my licenses.

I think that a line in your email saying that you have to add the new key in the add license field in my licenses would be very helpful to many people.

Presuming that my licences will update shortly to show my new licese, this can be closed.

Ler mais
Publicado em de Graham O.
Esahc ..
Esahc ..
Moderator

Graham, we cannot close the post (only stop further posts), please mark your own answer as correct to close the post :-)

Ler mais
Publicado em de Esahc ..