WebSite X5Help Center

 
Henk R.
Henk R.
User

Where is my Accordion text object ??  en

Autor: Henk R.
Visitado 1257, Seguidores 1, Compartilhado 0  

Hello Incomedia,please can you tell me where my Accordion text object is i pay for somethoing so i can you solve the problem please.

Publicado em
12 RESPOSTAS - 1 ÚTIL
William J.
William J.
User

Hi Henk,

Have you looked in objects? you need to install it before you can use it. 

Open objects management and you should see it ready to install, click on install and it should be ready for use.

cheers

Ler mais
Publicado em de William J.
Henk R.
Henk R.
User
Autor

Hello William, i have it back but its also gone from the site in objects. What does t means ? It will not be suported anymore?

Ler mais
Publicado em de Henk R.
Incomedia
Elisa B.
Incomedia

Hi Henk, 

thank you for your message. 

Please go to C:\Users\Your Windows Username\AppData\Local\Incomedia\WebSite X5 - Professional and delete the folder WebCache. Then, please go to C:\Users\Your Windows Username\AppData\Local\Incomedia\WebSite X5 - Professional\PluginApps and delete the folder Cache. 

After having done this, please start the software, go to the Object Management section on Step 4 and update the Library.

Thank you! Kind regards.

Ler mais
Publicado em de Elisa B.
Henk R.
Henk R.
User
Autor

Hello Elisa, it works again but it also gone from the site (objects) what if i have to reinstall the program do i still have the object?

Regards,Henk

Ler mais
Publicado em de Henk R.
Dieter D.
Dieter D.
User

Hi!

I have the same problem, Accordeon Text is not in the "objects".
The steps to delete the Cache Folders and have them recreated I did already, no success...

Pls advise,

Thanks,
Dieter

Ler mais
Publicado em de Dieter D.
Henk R.
Henk R.
User
Autor

I try my other computer to and is the same also version 14 and 15 are gone from my account i still use them so i want them back.

Ler mais
Publicado em de Henk R.
Henk R.
Henk R.
User
Autor

Hello Elisa, all what i can buy i did that there are some update problems i understand thats the same in almost every program even in Windows, but there are everytime more problems an less updates. I like X5 and use it from 2011 but i dont get what Incomedia promisse if i buy something than expect it will work without to many problems and if there are some that they solved quick and not let us wait for months or longer for a solution. 

Regards,Henk

Ler mais
Publicado em de Henk R.
Incomedia
Elisa B.
Incomedia

Hi guys, 

because of an issue, the Accordion text Object had been temporarily removed from the Marketplace only. Now, the issue has been solved, so the Object is available at the correct price on our Marketplace as usual. 

Thanks! Kind regards.

Ler mais
Publicado em de Elisa B.
Henk R.
Henk R.
User
Autor

Hello Elisa, thank you for the answer but thats not the answer on my questions also where is X14 and X15 i have a lot off projects there and have to convert everything to 16 also Incomedia say what you buy stays from me but the versions 14 and 15 are gone.Please bring them back i payed for them.

Regards,Henk

Ler mais
Publicado em de Henk R.
Incomedia
Elisa B.
Incomedia

Hi Henk, 

we have reported both issues. 

As to the version 14 and 15, we e-mailed you the download links, so you can have access to them. 

Thanks! Kind regards.

Ler mais
Publicado em de Elisa B.
Henk R.
Henk R.
User
Autor

Thank you Elisa i just get the mail.

Regards,Henk

Ler mais
Publicado em de Henk R.
Incomedia
Elisa B.
Incomedia

Hi Henk, 

as far as the Accordion Text is concerned, it is now normally visible, can you confirm you can see it?

Thanks! Kind regards.

Ler mais
Publicado em de Elisa B.