-> make a new post and set it to *private* - so only Inco can read.

-> attach your billing-info and (old - and new mail [if changed]) which you used for registration.

-> describe your problem

Within a short time you will get the info from Inco . . .

(Normally v9 *registrates* automatically with your provided email and then the code will be shown in your profile on right side -> My Licences . . .)