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Martin H.
Martin H.
User

Paypal Commerce stopped working  en

Autor: Martin H.
Visitado 608, Seguidores 1, Compartilhado 0  

Hello. I have PayPal Commerce Platform set up. It was working fine. Now, when customer tries to pay, the PayPal box looks like it's going to open but then disappears and home page reappears (I haven't changed it yet when there's a payment error!) and I can not find out why. I've been in touch with PayPal and they suggest it's a problem at my end. I am completely new to this, so please, can anyone help me urgently as customers are being affected. Many thanks and kind regards,
Martin. 

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6 RESPOSTAS
Aleksej H.
Aleksej H.
Moderator
Usuário do mês RU

Hello.Please provide a link to the product page for testing.

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Publicado em de Aleksej H.
Aleksej H.
Aleksej H.
Moderator
Usuário do mês RU

I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Publicado em de Aleksej H.
Incomedia
Stefano G.
Incomedia

Hello Martin

I would like to verify the issue for you and as Aleksej mentioned, I need the link to the website to be able to verify the problem for you

Could you please share the URL to your website here with me?

Keep me posted here

Thank you

Stefano

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Martin H.
Martin H.
User
Autor

Hello Stefano.

The link is: https://www.art-carduk.com

I've also attached a screen print of the order form (an order to myself) to show the information at the bottom of the screen. Hope this helps and that you can help me as I am a total beginner. 

Kind regards,

Martin. 

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Publicado em de Martin H.
Incomedia
Stefano G.
Incomedia

Hello Martin

The issue seems very weird

Can you please check the URL for your website that you inserted in Step 5?

Make sure that you insert this specifically:

https://art-carduk.com/

It must look exactly like I pasted it here. If it is different, PayPal might not work

Send me a screenshot of how you currently configured Step 5

Keep me posted here

Thank you

Stefano

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Publicado em de Stefano G.
Martin H.
Martin H.
User
Autor

Hello Stefano. Thanks for the response. I've checked that and the "s" was missing from the prefix. Having corrected it, the Payment system now seems to be working laughing. Very many thanks for your help and I wish a Merry Christmas and a Happy and healthy New Year to you and all your colleagues.

Best wishes

Martin. 

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