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Nektarios K.
Nektarios K.
User

Email formula not send email  en

Autor: Nektarios K.
Visitado 2213, Seguidores 1, Compartilhado 0  

Hi there

We notice that we are not able to receive email via the contact page.
We check the function of the website to any update we do with our last update on 16 August 2021 are working.
Now if you try to send an email a page with a code comes to you. We have contact with our provider regarding this issue and reply with the attached screenshot.
May someone face the same and have the solution?

Please advice
URL: https://www.mieconsultancy.com

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8 RESPOSTAS
Aleksej H.
Aleksej H.
Moderator

Hello. Recheck your email sending options. Try to choose PHP 7.4 on the hosting.

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Nektarios K.
Nektarios K.
User
Autor

Dear Aleksej,

The setting is as always never change something to that.

I use PHP 7.4 already 

Regards,

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Aleksej H.
Aleksej H.
Moderator

"The setting is as always never change something to that." - Try different types of e-mail scripts.

I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Incomedia
Stefano G.
Incomedia

Hello Nekatrios

I've tested your project under the /test subfolder and I can confirm that no PHP is present there

This is why if you go to mieconsultancy.com/test/admin you also get a lot of code but nothing else

As of now, there doesn't seem to be any PHP version active on this subfolder and for this reason, the email surely cannot work

Can you please double-check this first and keep me posted here after?

Thank you

Stefano

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Publicado em de Stefano G.
Nektarios K.
Nektarios K.
User
Autor

Dear Stefano,

After double-checking the project I find out that, the Contact page is HTML.
I change it in PHP. Login to provider deletes the subfolder /test create new and upload the project.
Clean the browser cache and visit the website.
The results are in a Contact page (before as HTML loading normal but no email send) no page loading just shows a lot of code.
The question from the provider (one.com) is curious how you can know if PHP not running.

Please advice

regards,

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Nektarios K.
Nektarios K.
User
Autor

Dear Stefano,

Additionally, the original website mieconsultancy.com last update was done in August with some corrections and add a service page. On s&p and contact pages nothing changed did. After upload test everything and work normally. (from both forms receive the emails) Now even that not working 

Regards,

Nektarios

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Publicado em de Nektarios K.
Incomedia
Stefano G.
Incomedia

Hello Nektarios

The issue is not that your files are not in PHP. The issue is that the hosting himself did not enable PHP on your subfolder. 

If you place any PHP code in that subfolder it won't work because the server did not configure PHP for that folder correctly.

Please have this checked first. If no PHP is enabled on the subfolder, nothing will ever work there

Proceed like this with your hosting provider and keep me posted here

Thank you

Stefano

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Publicado em de Stefano G.
Nektarios K.
Nektarios K.
User
Autor

Dear Stefano,

A few minutes ago I received a test email via webmail as the sender is my provider technical department. 

I test both site versions and work back to normal, I can receive the email and confirmation email to a client. 

One big thanks for your support and guidance you are always here for whatever help we need.

Regards,

Nektarios 

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