Thanks for the prompt reply Esahc.

I thought this would be the case but just wanted to make sure.  I won't be doing this until 1st Jan so I'll have to remember to come back to mark it solved (I hope....)

Happy New year to you and everyone else!

Regards

Graham

Hi guys

Happy New year!  I have hit an issue trying to upload a new website for my camera club to replace the old one.  I've copied all of the hosting (123) settings in the parameters dialogue box and input the password, but it won't connect.

The old website has been working well and connects immediately.  On a closer inspection I noticed that on the old site there was a 13 digit password.  However the psassword for the 123 account is 9 digits!

Can you clarify if the password in the parameters dialogue box is the 123 account password or a password for something else please?  It's been so long since I built this site that I can't remember where the admin@xxxxxxx.... came from.

An added complication is that while I built the website, the hosting is done by another club member.  I do have the 123 account address and password and when I contacted my friend he is able to access the 123 account using the details I have.

What have I missed?

Regards

Graham

Graham, as an interim measure I would like to suggest you download and use Filezilla (free) to access your host. Your friend (webmaster?) is likely to be familiar with this ftp client and should be able to talk you through which settings you may have wrong.

Once successful you can either make the appropriate changes in WX5 ftp settings, or of course you can export your site to a folder (step 5) and then use filezilla to upload the content of that folder to the new host.

Thanks for the prompt reply again.

Sorry, I have not made myself clear.  123 is not a new host.  It has been hosting the club website long before I built the first Website X5 site for the club more than 5 years ago now.

My friend is not the webmaster.  That title unfortunately falls to me and I know little of the way that websites and the surrounding infrastructure works.  Our original website was awful and it had been on the committee agenda to do something about it for literally years.  So in 2015/6 I decided to do something about it and bought website X5 and he first site I built has been working just fine.  But now it needs a facelift which I've done, but now find I can't upload it!

Can you clarify if the password in the parameters dialogue box is something to do with the 123 account (which is what I think it is) or a password for something within Website X5 please? It's been so long since I built this site that I can't remember where the admin@xxxxxxx (15 digits) came from.

Graham, if you mean this password then yes it is the password to access ftp on your host. Not much has changed between versions, but you do have to select Other Web Space Provider if not using the Incomedia offering and probably your email address as used for email and contact form.

If it is not this page you are referring to then a screen shot would assist.

That's what I thought but the guy denied all knowledge!

I attach a screenshot, but I'm confident that everything else is OK.

Graham, I'm pretty sure adminftp@152691481921419 is just a dummy username.

Your login name and password should be the same as your cpanel login and password. You said "I do have the 123 account address and password and when I contacted my friend he is able to access the 123 account using the details I have" I am pretty sure if you substitute those detail the ftp will work.

(if it doesn't work I highly recommend giving it a try through filezilla)

I took a look at http://lutondunstablepc.org/ and it has been made with WebSite X5 Evo 2021.5.3 so does this mean you had success?

Thanks for this.

"I took a look at http://lutondunstablepc.org/ and it has been made with WebSite X5 Evo 2021.5.3 so does this mean you had success?" 

Unfortuntely not.  You are seeing the old site that I put online in December 2016.  However I am updating that site regularly including putting our Christmas and New Year closing and opening times on it just before Christmas.  Over the years I've upgraded my WS X5 Evo from whatever it was back then.  I'm guessing it would have been v8 or 9 and now I'm on v 2021.5.3.

Thing is, the adminftp@152691481921419 and the 13 digit password is working for the existing web site.  The screen shot I sent was the new site yet to go online.  Only difference is that on the existing site the parameters dialogue box ftp password has 13 dots 

Since my last reply I've done some Google searches and found a page "How can I find my FTP username and password?" on the 123 support.

https://www.123-reg.co.uk/support/hosting/how-can-i-find-my-ftp-username-and-password/

I believe that this is different to the 123 account log in.  The email and password he gave me are for his 123 account and I think are not ftp username and password.

I've sent this link to my friend so he can have a go at either retrieving the ftp password or re-setting it.

I'll let you know the outcome.

Graham, I am sorry, this is your website you are trying to update or not?

It was created by the current version of WX5 not an earlier version.

I am sorry, I am totally confused (2022 is not getting off to a good start)

I thought I was the one who is confused! 

That is the site I created in 2016 and last updated in December 2021.  The new site that I've built ready to replace it needs the ftp password which on the old site is shown as 13 dots in the parameters dialogue box.  If that field had the ability to show the characters I would not be talking to you now.

I attach a screenshot of my projects.

Since my last message I've used the email and password that my friend gave me some time ago and went into his account (reluctantly as I've not asked him) and in the ftp settings there is the username adminftp@152691481921419.  The password is not shown unfortunately, just the ability to change it.  I've not done this as it is his account so I'll get him to do it and let me know what the new password is.  I think that will sort it out.

It is now 5 years+ since I built the site you saw and got it online, so I could not remember if the ftp password was a 123 or WS X5 thing, but now I know it is a 123 thing.

I shall butt out. Good luck.

Jus been checking the site and have found an issue with the contact form.  Never had one before and I thought it was set up correctly, but when testing it, the enquiry message is not sent to the club email address nor the responcereply to the sender.

I attach a screenshot of our contact form send object.