Hi Orhan, 

thank you for getting in touch.

Unfortunately, it isn't possible to recover the files on the server to recreate the project. You need instead either the backup iwzip file (the one that can be generated in Step 5 with the "Export the project" option) or the entire project folder that is generated locally when creating and saving the project while working with the program.

As far as the program freezing is concerned, do you have any empty cells on your pages?

Thanks! Kind regards.

Hi Elisa

Thank you for your fast response.

For freezing after the last updates

Like this, I can't close from the beginning page.

Like below. I can't close 

Orphan, it appears you are running the beta version?

If you go to your profile (top right this screen) and select download you should be able to get and install the current stable version (2022.2.6), then you can begin the task of recreating your website by copy and pasting from your online website.

Hi Orhan, 

do you mean if you click here it freezes?

Thanks!

Yes I can't close the program from there.

Everything working but I can't close the program

Thanks

Hello 

I re-installed 2022.2.6 version. I am using win11. Unfortunately, The program isn't closing from "X"  and I am trying to close program  from  Task MAanager ending task.

I need support

Is it totally frozen or can you carry out some tasks (eg new project)?

If you use 3rd party av, malware, VPN or firewall can you temporarily disable them?

Is the default folder inside one drive perhaps?

1. The program is not frozen, I can't close the Website X5 pro from "X". I can use any other option. I only close software from Task Manager 

1. I am using Norton 360 and I tried after closing Norton 360. Nothing changed

2. No one drive installed win11 in my PC

So if you open WX5 you immediately cannot close it and if you have a project open you cannot press X to close it?

If you make a change, do not preview or save and try to click X does it prompt you to save?

You don't happen to be using any clever hotkey software are you?

Dear Friend

I have installed and uninstalled many time. No open project no save warning press "x". I am using Windows11 and it happens only when I am using Windows 11. 

I am using always Task manager when I want to leave Website X5

I never faced problems on Win10 platform.

It could be a problem with win11. Programmer must be test.

Hi all. I think there is an easy way and for this it is enough to use the compatibility setting in Windows 11.

To do this, you need to find this setting by specifying in the search in the taskbar: "execution of programs designed for previous versions of Windows."

Run this setup and select the site builder from the list, then select switch to windows 10.

After all the manipulations, restart your computer.

Hello 

I tried to do and run the compatibility program and troubleshooter according to your advice. Unfortunately, The troubleshooter gives the below incompatible message. 

So, Incomedia developer must do something. I am always closing program from The Task manager. 

Dear Stefano

Unfortunately, It didn't work. I did everything that you explain me.

:(

Thanks I will wait big Windows 11 update. 

Thanks

Orhan

Hello ESA

Unfortunately, it didn't work with your advice. Full program options are working, minimize icon too, 

Today I installed clear window11 and create a new profile ( if my old profile corrupted)

First I installed 2022.2.6 version ( it didn't work----)

Next step I update the Software to 2022.2.9 ( it didn't work too)

I am still insisting something wrong with Win11 

The developers must look into this.

If is there any Windows 11 user/users may let us if I am correct or not.!!

Sadly Orhan I have run out of ideas. If ALT+F4 does not close the window this must be something unique to your system. Since nobody else has this issue running Win11 + WX5 I suggest there is only one course of action remaining.

I would be doing a full clean install of Windows on your PC, I would then do a new install of WX5 and test before adding any other programs or utilities. If you follow this route please create an iwzip (step 5, export project) of each project and store externally to your existing hd before proceeding.

Dear All

Thank you for all of your grateful advice and kind support.

The question is not answered yet;

Does anyone uses Windows11 + WX5 currently and could she/he closes software with normal way without using the Taskbar option?

Hello. I noticed that the X5 program is installed on your computer on the "D" drive. The program should be installed by default on drive "C". The problem may be in this.

What an interesting observation. It could mean that something in WX5 has been mistakenly hard coded to C: rather than a system variable?

It doesn't have to be the way you think. There can be many reasons. Any Windows program is designed to be installed in the "C" section by default. The problems of closing programs installed in the "D" partition can be affected by third-party programs and utilities, such as backup or automatic defragmentation and other similar programs and system actions. Windows 11 is still a raw product and we don’t know what changes were made in its work. I think deleting from one partition and setting it to the default on the other can open the light between a positive or a negative result. I would try for the sake of finding a solution to this problem.

Could this in any way be related? A previous install on C or D?

https://helpcenter.websitex5.com/pt/post/252863

Thank you supporting 

Unfortunately, I installed drive C: