Mark, I am not sure how this can happen. WX5 has never overwritten an existing project to my knowledge. Are you perhaps forcing WX5 to use exactlythe same name as a pre-existing project? By default each new project is created in the WX5-pro folder with it's own folder name.

You addressed the issue of not being able to change a picture in an earlier posting (https://helpcenter.websitex5.com/pt/post/254376), but you never responded to my question. Are you typing in the picture name or are you browsing to it in the WX5 file browser? And what sort of picture? background image, picture object, gallery object? There is never a need to move files around in WX5 and it is futile to change or manipulate the content of any folder in the project folder.

If a file cannot be access by the program it is generally your PC causing the conflict. Please turn off all 3rd party antivirus, malware. firewall and VPN and test again.

As for stability and reliability of text placement, there is no known issues. If you are using google fonts then on rare occasions if their servers cannot be reached the fonts can display differently (the default font).

Can you provide details of the template/s you are using, where the problems occur (eg where are you changing the picture). Can you document the steps you are taking to create/open a new project with the same or different template.

You can screen capture and paste (ctrl+V) images into the thread to help us isolate your problem.

I have not used the trial version so I do not know the limitations, although these may in deed be causing the issue? Be aware that if you become confident in WX5 you could purchase the full version and there is a 30 day money back guarantee if you find it unsuitable.

Many years ago I briefly moved from WX5 to Xara, this was not the best time in my life and I quickly returned to WX5. I found that some of the techniques I learned in Xara when applied to WX5 seemingly broke WX5, so it is probably only technique that is causing most of your issues?

Hi,

The first issue, I just clicked on create a new project and selected the shoes repairs template in the business section, edited it, spent about 4 hours messing about changing things, I was getting somewhere and liked what it had produced and was going to do the same but using a christmas themed set of pictures hoping if it looked ok to register the program and use the site in replacement of our existing Xara one, when I wanted to create the christmas one I did the same, create a new project and selected the same template, I had file explorer open on the existing directory as I had to copy in pictures (the second issue) and as soon as I clicked on the template, I could literally see the folders delete and a new blank one appear with a preview sub folder, in a panic I looked to see if I could find the folder I had been using and it was all gone, replaced with the blank folder, it had never asked me if I wanted to overwrite which seemed weird.

The picture issue, I am simply going in to a picture on the template above, clicking on the file selector for the picture and it of course brings up the explorer file selector with the options for local file, additional pictures and the basic ones and library, I select local file and navigate to our existing directory we use for our current website and select a file, you get the FILE button on screen and usually the picture appears above it but it does not, if you now hit preview, nothing appears. I read the article you pointed me to and it mentioned copying in the files manually to the preview directory so I tested this by copying the same file to the preview\images folder for the project then doing exactly the same, selecting it, select local file and again selecting the one in our existing website folder and I assume because I had now copied it to the preview\images folder, it now displays fine. I also copied it in and then just selected the one in the preview\images folder and again worked fine. Its a pain keeping having to do this and not something I can really ask my customers to be doing and it will result in a mess I suspect as it did here as I ended up just copying in everything as you are not sure which picture you will end up using until you have had a look at it in situ so copying them one at a time to test and them removing ones you dont  use will just be way to time consuming.

The final error, the access denied is weird, I could create it perfectly initially, I created 2 no issue, then suddenly 3rd one I tried gave the error, tried cleaning up all the folders, deleting all the projects thinking it would then work but it still did not, it created the root project folder but that was it, it then stopped with the error, finally I just deleted the program and reinstalled it, worked ok again but I had only created one, I also copied that one I created and that worked fine, then I tried to create a 3rd one and bang wont work, uninstalled the program again and deleted all the remaining folders, reinstalled it again and it now still wont let me create a new project. All I have on this PC is AVG, it was running when I created them initially and it created at least 3 blank ones with it running and I have also disabled it just to make sure, it would have logged it if it had blocked anythign and the logs are all clear. Have a VPN but its not in use generally and not been used the last few days I have been testing this. 

The exact error is 'An error has occured while loading the project. (access to the path c:\users\mark\documents\website X5-Pro\shoemakingrepairs\preview.jog is denied)'

The changing layout issue I can live with, its the other issues that so far have made is unusable for me, losing the project I had spent 4-6 hours  on was a pain in the butt and not sure I want to do it all again but I do like the look of this program and the way you build the sites with it.

Thanks for your help

Mark

Hola Mark:

Respondo al problema de las imágenes que no se muestran.

Cuando se descarga una plantilla y se procede a reemplazar las imágenes, algunas de las imágenes de la plantilla tienen aplicado un filtro y cuando cargamos una imagen se le aplica dicho filtro. (ver imágenes)

En estas imágenes ya reemplacé el icono por uno mío. Como puedes ver este solo muestra un círculo blanco.

Si le damos clic en el botón editar accederémos a los filtros que tiene aplicados la plantilla para esa imagen que sustituimos.

El filtro que tiene aplicado es el de Luminosidad/contraste. Si lo desactivamos ya podrémos ver la imagen.

Al activar la vista previa del proyecto podemos ver la imagen reemplazada.

Supongo que al no ver la imagen en la vista previa, procediste a buscarla en la carpeta y la copiaste a la carpeta del proyecto nuevo, me pregunto... ¿no arrastraste la imagen a la otra carpeta, extrayéndola de la carpeta del primer proyecto? esto explicaría el porqué wsx5 no encuentra la imagen.

Espero y esto resuelva los de las imágenes que no puedes visualizar. Asegúrate de que no tengan un filtro aplicado.

Sigo con los otros problemas, en cuanto tenga alguna cosa que decir, lo haré.

Buen día. :)

Many thanks for the response.

I cant check it at the moment as I cant create a new project at all, still getting the access denied error.

My only thought would be, would copying the file in manually overwrite the filter ?, only if I do it does of course work ok.

I just thought if I select a 'Local File' it would copy the file where it needs it of use the actual file on my c: drive in our image library ?

If I can ever create a new template I will give it a go but sadly rapidly running out of time testing this one I am afraid, shame as we would be ordering 50 or so copies for all of rou customers as we change them over.

Gonna have to be on to the next program to try tomorrow unfortunately.

Thanks again for the help

MArk

@MArk... I honestly didn't quite understand the whole thing, perhaps due to my poor English, but
in addition to advising you to read the guides

https://guide.websitex5.com/it/support/home

I recommend that you always start WebsiteX5 as administrator, right-click, run as administrator

then put the program and websiteX5 folders in the antivirus and firewall exceptions.

Images must be changed in the layout grid, NOT in the folders.

Text then does NOT automatically adjust in size/font, unless you use the Title object

Thanks for the replt Claudio.

I have admin on my PC, last night I did some messing around cleaned the program off again, deleted some left overs form the registry, turned off AVG and managed to at least get it to the point I could create a new project again.

Created one again from the shoe makers template in the business section, spent about 3-4 hours messing about, still had the picture issue I mentioned, I made sure I renamed the project so it was not using the generic name 'New Project' , edited it an dpreviewed it for about 3 hours.

Finally time for bed and clicked save and got an error

'The project could not be saved, movedirectoryoperation: Undo Failed, backup directory can be found at: (their was not directory shown), please try again to save the project or close the program'

I tried to save several times, same error, finally had to close the program and went back in to no projects at all.

The running as Administrator is not generally an option for us as customers users are of course restricted on admin access so if thats needed, its not a product for us unforntuatly.

I am just loading it on another PC to see what happens, AVG is still fully off on this one so was off the whole time last night, only other thing we have is the standard windows protection which I assume should not cause any issues.

Access to the drives is not an issue on this PC, we develope software ourselves and so we are creating directorys and files on all the drives in testing.

Not sure what is going wrong but very frustrating.

The text issue was not that much of a problem, just a bit annoying but easily sorted by re-adjusting, I was messing around more with the responsive setup last night and think I solved that, I had not realised initially that you could adjust easy one seperately and was trying to get a font size that woudl work with all of them, now I know I can change the layout on each one I was getting somewhere with that.

Thanks for the reply

Mark

Mark, I look forward to your experience on another PC. Please be aware that if in the past you worked across network and usb drives that this has occasionaly been an issue with WX5 in the past. The vast majority of users work local (and never in the cloud or a synchronised folder). Please also be aware that clicking save as often as you wish guarantees you know the project is going well and can be saved, you can also click the down arrow next to save and select backup.

This inbuilt backup can rescue you under some circumstances, but you should not rely on it. In step 5 there is an option to export project, this will create an iwzip file (which can be renamed at time of creation). This creates a very reliable backup that includes all files (although I always exclude the system backup files) and can even be restored onto different hardware.

When creating a new project you are always doing it from the beginning screen and selecting the template? I have created many new projects, the system NEVER overwrites and always creates a unique name (even when I import a project from an iwzip file). If this is not your experience please advise.