Hello Axel,
to make an in-depth check of what might be causing this issue, we would like to check the project itself.
We kindly ask you to proceed to Step 5 and export the project locally as IWZIP.
To send it, you can use the service https://wetransfer.com/ to upload the file, choosing the option to generate a download link.
You can then reply with the generated URL, so that I can download the file.
(If the archive’s size is very large, you can choose not to include the preview files and backups when you create the .iwzip file with WebSite X5).
We remain available.

Eric

***** Google Translation:

Bonjour Axel,
pour vérifier en profondeur ce qui pourrait être à l'origine de ce problème, nous aimerions vérifier le projet lui-même.
Nous vous demandons de bien vouloir passer à l'étape 5 et d'exporter le projet localement au format IWZIP.
Pour l'envoyer, vous pouvez utiliser le service https://wetransfer.com/ pour télécharger le fichier, en choisissant l'option permettant de générer un lien de téléchargement.
Vous pourrez ensuite répondre avec l'URL générée, afin que je puisse télécharger le fichier.
(Si la taille de l'archive est très grande, vous pouvez choisir de ne pas inclure les fichiers d'aperçu et les sauvegardes lorsque vous créez le fichier .iwzip avec WebSite X5).
Nous restons disponibles.

Eric

Which email for wetransfer?

info at incomedia dot eu

Hello Axel,
you can either choose the option to generate the link instead of sending it via e-mail, or, if you prefer to send it via e-mail, send it at:

***

Please reference this topic's number, which is 262472, and refer to me directly, if you do send it via e-mail.

Eric

I have same issue on my main website (not a subdomain). So I think that the problem is not into the project itself.

I will send you my main project by wetransfer.

wetransfer done. got it ?

Hello Axel,
yes, we received it, we will check it shortly.

Eric

Hello Axel,
when trying to export the project to the internet, without changing any setting or parameter, we do not encounter the same error.
Would it be possible for you to attempt exporting from WebSite X5 installed on a different computer, and also to try exporting while connected to a different network?
Let us know.

Eric



***** Google Translation:

Bonjour Axel,
en essayant d'exporter le projet sur Internet, sans modifier aucun réglage ou paramètre, nous ne rencontrons pas la même erreur.
Serait-il possible pour vous de tenter d'exporter à partir de WebSite X5 installé sur un autre ordinateur, et également d'essayer d'exporter tout en étant connecté à un autre réseau ?
Faites le nous savoir.

Eric

you ask me to do some tests with no guarantee because you don't know. should be better to provide the solution directly. 

No. I cannot do these tests because:

Only 1 PC and wifi network through my internet box

so what ?

May be dev team can check why this message is displayed and in which cases 

Hello Axel,
we have asked you to attempt that because, as I mentioned, we encounter no such issue when trying to replicate the issue, leading us to believe that it might be caused by something local that we cannot directly investigate, and two likely options would be something related to the computer or to the network.
The error is displayed when the software is trying to reach a file that it specifically creates to perform some checks, such as confirming that the publication folder corresponds to the URL that is being used, but is unable to do so.

Eric

Hello Eric,

If the program isn't working properly, it's your job to find out why. Telling me that it works well for you does not mean that your program does not have a problem.

If there is a DLL, service pack, configuration, rights, etc. problem, it's up to you to know...

I've been doing development for years... and a good developer knows how to put breakpoints or identifiable messages in the source code.

Error messages in the source code should be identified in the title such as: Error EXP-002 or Error DSK-02156. This makes it easy to find in the source code where the error is generated.

But it's not my job to test or debug the program.

You are a software publisher, and it is up to you to provide a solution and not to ask me to look for it.

Hope to be clear and waiting an answer to run correctly the software.

Happy Christmas

Axel

Hello Axel,
unfortunately, as the issue seems to be on your end, either because of some aspect of the computer or the connection, and we cannot check your device to ascertain what it is, we cannot provide further support.
Let us know if you can attempt those checks.

Eric

Ha Ok !!!!!! You cannot said why this message occurs by inspecting your own code. May be your dev team cannot read correctly the code !!!!

Normally like said previously it is your role to provide and answer to inspect the situation and to explain the situation to the user and not our role to do testing for you.

NOT Very Pro as usual when problems are a little bit complex.

Like this post too

https://helpcenter.websitex5.com/pt/post/262508