Hang up after latest update 
Autor: Eduard W.
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Seguidores 1,
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Hello,
Since the latest update the program comes in an idle loop by making the website ready to save or sned to the internet. See the attachment.
Any one has an idea or even better a solution?
Regards,
Eduard.
Publicado em
Hello Eduard,
I am sorry about the issue.
Could you please provide additional details?
What exactly do you see in the software when trying to save the project or upload it?
Is there an error message displayed, or does a loading begin without completing, or perhaps the software closes?
Thank you.
Eric
Autor
Hi Eric,
The program comes into a loop, when saving or uploading. In the proces details, wich I not could capture, but maybe i can make screenshots from my screen, the proces is waiting on some underlaying threats. There is no other way then kill the program, and start it up again.
With kind regards,
Eduard.
Hello Eduard,
I would suggest a clean reinstall following these steps:
1) Uninstall the software normally, from the Windows panel.
2) Go to the path C:\Users\YourUserName\AppData\Local\Incomedia and delete the folder corresponding to your version of the software (it should be WebSite X5 – Pro).
3) Go to the path C:\Program Files and delete the folder corresponding to your version of the software (it should be WebSite X5 – Pro)
4) Restart the PC.
5) With the antivirus and firewall temporarily disabled, run as admin the installer you can find here: https://www.websitex5.com/download/v2024.3/wsx5_pro.exe
Eric