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Søren Werther
Søren Werther
User

Shipping costs are not added to the invoice.  en

Autor: Søren Werther
Visitado 245, Seguidores 1, Compartilhado 0  

I have completed the instructions for"How to create an e-commerc" and "Define the shipping and payment methods". However, shipping costs are not added to the shopping cart.

Any suggestions??

Best Søren

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Søren Werther
Søren Werther
User
Autor

I'm also using the pro version, with the latest update.

Under "Bestellverwaltung". I don't have "versand" mail, Expresslieferung, Abholung in unserer Filiale.

The option "Lieferart" Doesn't come as an option for me?

Could I have deleted this option/how do I reinstall this?

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Daniel W.
Daniel W.
User
Usuário do mês DEUsuário do mês EN

Here is the description in English - see below - is there no way to enter a name for the shipping type and the costs?

Can entries be made here, but the shipping type is missing during the customer's ordering process?

----- WebSite X5 guide -----

How to define shipping methods for your store

...

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Daniel W.
Daniel W.
User
Usuário do mês DEUsuário do mês EN

To reinstall WebSite X5, click on your username in the top right corner and select "My Profile". You can find the current version under "Download", and the license key for installation under "License Key".

Depending on the web server load, the download may be quick or take up to an hour. Please be patient or try again later.

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Søren Werther
Søren Werther
User
Autor

I can create catalog and product. There is no issue with shipping.

Yes, the shipping type is missing during the customer's ordering process.

I can create an item as a shipping myself, but not connect it to the shopping list as a shipping.

I have downloaded the program again, but it didn't change anything.

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Eric C.
Incomedia

Hello Søren,
could you take some screenshots of the settings you are using and of what you see when previewing the order process?
Thank you.

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Søren Werther
Søren Werther
User
Autor

If I start a new website, there are shipping costs.

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Eric C.
Incomedia

Hello,
what settings are you using here?

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Søren Werther
Søren Werther
User
Autor

These settings are not present.

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Eric C.
Incomedia

Hello,
from what I can see, you have set a shipping method with a 0,00 price here, so if that method is selected no cost will be added.

If you double click a shipping method, or select it and press Edit, you will see the options to modify it.

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Søren Werther
Søren Werther
User
Autor

Correct, no shipping charges will be added to "Medlamsskab".

But the next "Dendrocare" will not be subject to a shipping fee of DKK 50.

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Eric C.
Incomedia

Hello, what do you mean?

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Søren Werther
Søren Werther
User
Autor

When I buy a "dendrocare", DKK 50,- shipping is not added to the shopping cart.

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Eric C.
Incomedia

Hello,
did you choose the "Dendrocare" shipping method when placing the order?
Please provide some screenshots of the previous step of the purchase.

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Søren Werther
Søren Werther
User
Autor

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Søren Werther
Søren Werther
User
Autor

No choose of the "Dendrocare" shipping method is displayed?

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Eric C.
Incomedia

Hello Søren,
it should be displayed later, among the last steps of the purchase process, when you are asked about which shipping option is to be used.

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Søren Werther
Søren Werther
User
Autor

Ok ok. Now that helps. I hadn't realized that the election didn't come until later. Thanks.

Delivery costs depend on weight. Up to 1 kg, from 1-2 kg. from 3-5 kg. I don't see that I can set shipping costs by different weight limits?

I can only see weight equal to or greater than X?

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Eric C.
Incomedia

Hello,
when editing the settings for the shipping method, once you choose "Cost relaed to Total Weight" you can choose what price should correspond to what weight range:

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Søren Werther
Søren Werther
User
Autor

Thanks.

Søren

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