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Steve B.
Steve B.
User

Max upload size  en

Autor: Steve B.
Visitado 252, Seguidores 1, Compartilhado 0  

Hi, I have added an 'add file' box on a contact form.  If the file is larger than 2mb the message form does not get delivered by email, anything less than 2mb is fine. Is this a hosting issue or an X5 issue? 

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4 RESPOSTAS
Incomedia
Eric C.
Incomedia

Hello,
this depends on the hosting provider, I recommend you check this with them.
I remain available.

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Steve B.
Steve B.
User
Autor

This is the hosts reply

They accept attachments up to 32MB, and the maximum message size is 50MB. If attachments larger than 2MB aren't being received, the issue may be with server-side limits in the website's contact form or the software handling uploads and email sending. Please check your form settings and any relevant PHP configuration, such as upload_max_filesize and post_max_size, to ensure they allow files up to at least 32MB.

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Eric C.
Incomedia

Hello Steve,
the parameters they mentioned, upload_max_filesize and post_max_size, should be found among the settings of your hosting space, either in your control panel or managed by a .ini file
I recommend checking your hosting provider's guides about this to find how the change should be applied.

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Steve B.
Steve B.
User
Autor

Many thanks for your assistance. I think that has now resolved it. 

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