Hello Otto,

could you please kindly give me your website URL so that I may test it? . Please describe exactly where I can find the issue. Thank you!

Hello Samantha,

In addition, I tried my friend's number, and they did not work either. So the problem is not on my computer.

http://www.1euroszona.hu/honlap/jatekok-webaruhaz.html

Thank you!

Siehe Bild...

Cache und Cookies im Browser löschen.

"Thank you for your quick response ..." This is a big problem, and does not help anyone from your company. I can not find any contacts is where provider. I am disappointed with your company and the company's support. 

Sorry! Siehe dieses Thema.

http://answers.websitex5.com/post/30076

dort steht ein Beitrag von mir. Musst du mal übersetzen lassen 

Dear Otto, did you follow Zwoemti's suggestions? I did not add any other comment because I thought he was helping you.
Did your refresh your browser coockies? What version of IE do you have? Is your flash version up to date in it? Please check and let me know. If it isn't please open this link http://get.adobe.com/it/flashplayer/ with IE and update it.

Thank you!

Da hilft auch kein Cookie refresh! Sobald die Anzahl im Warenkorb verändert wird gehts wieder nicht.

Wieso wid im englischen Bereich viel schneller geantwortet als im deutschen Bereich? 

Dear Samantha,

Of course, they did it, but it does not work. If you want to add product to cart, it comes in a white blank page. Did you check the link, Samantha/Zwoemti? Explorer has worked for you?

Dear Otto,

as Zwoemtie pointed out, it is a cookie problem: go into your IE Internet Options - General tab - and mark the ''Delete browsing history o exit'' option. Now hit ''delete'' and ''ok''. This will delete your coockies.

Close your browser, open it and search for your website. You will now be able to see it correctly!

Dear Samantha!

I've done all along, but this is not the problem. still does not work, just a white screen appears when you add the product to the shopping cart. 

Did you try the link what I sent? You worked with my link?

Yes I did Otto, and it now works correctly. I simply reset my IE browser cookies as explained above..

have a look at this F.A.Q., maybe it can help better: http://answers.websitex5.com/post/31437

Dear Samantha,

With ref to FAQ 31437, pls note the answers given to the matter so far, are at least "inadequate".

So, here are my thoughts :

Point 1 : Posting a note blaming IE is not a solution and it definitely doen't show our greatness and professionalism.  Why show weakness on the matter at all?

Point 2 : Let INCOMEDIA R&D contact MICROSOFT and see if there is any chance you may come up with a solution for this matter.  I would also like to inform you that quote from FAQ 31437 "Every website you can find online has the same issue. " is not true, as Virtuemart (eshop component of Joomla) does the job just fine with all browsers!

Point 3 : Suggest to all of INCOMEDIA (if necessary) and especially the Sales Dep't and Personnel engaged with sales, to promote Website X5 in such a way, that it is CRYSTAL clear to the potential customer that the product is optimised for Fireforx/Chrome, so there are no greevances thereafter!

It is important for both your and everybody else's company to be professionally backed up in every way and enjoy every opportunity WEBSITE X5 has to offer, so pls consider my thoughts and communicate them accordingly.

For reference purposes, the website we are having problems with, is thewww.artclima.gr/shop.

Thanks again for your time. 

Best Regards,

Constantine Lambrou

LC NETWORKS

GREECE

Dear Costantine,

what we ment to say in that F.A.Q. is that the issue depends on your IE browser chache, on your computer. You simply have to clear it and the issue will dissapear. This is connected to your PC therefore it can happen to any website, it does not have to be built with WebSite X5 necessarily. It depends on IE and on its settings. We are not trying to blame anyone or anything, we are just trying to explain what causes the issue and how it can be solved.

I thank you anyway for giving us your point of view and for posting your suggestions.
Please open a new post if the issue has not been solved yet and our technical team will be happy to help.
Thank you!

Das ist keine Lösung! Der Kunde liest nicht hier im Forum um sich darüber zu informieren wie er im Internet Explorer sich einen Artikel bestellen kann! Es muss eine vernünftige Lösung her!

siehe http://answers.websitex5.com/post/31129

Good morning. We have removed the F.A.Q. because the explanation in it is not exact. The issue is caused by IE's chache and cookie management and our technical staff is already working on this in order to find a solution for you.

Thank you for understanding.

The shopping cart does not work in Internet Explorer. Only a white page appears when you'd give a product. The price is higher than 100 if the value does not work in IE. Google Chrome and Firefox works. What should I do?

Dear Istvàn,

please open a new post and add your website URL in it. Please do not add your info in this post, we need to gather all your info together in order to help you.
Thank you!