V10 program crashes 
Autor: Andrew Meredithhi, I have been using v10 always upto date for over 7 months not a problem with my biggest site http://www.charm-music.co.uk/ .
I load v10 ,load the project and i get "the specified project is in use or has not been closed correctly.Do you want to continue?" i click ok then starts the "initialising project files" which takes a good 5 minutes and v10 seems to hang.
Sometimes i get "An error occured while loading project" v10 then is unresponsive and i have to force close.
Sometimes i get the " a temporary copy has been found,do you want to load it?" then it creates project file( takes ages) ,but as soon as i make a change and preview the page the program hangs throws up a long error code "See Below" (i've sent this error code 3 times to incomedia) ,
v10 then saves the file gets to 99% then throws up " an error has occured,please reinstall the software" ,i have read many threads unistalled .net 3.5 used the clean tool reinstalled .net 3.5 and my pc is fully upto date ( windows v7, 8gb ram, hp dm4 pavillion)
I have a client who is screaming at me to sort it out and is going to move to wordpress with a different company if i cant sort this quickly.
I've uninstalled v9 and v10 and reinstalled both, but v9 works great and v10 works great on other projects but for some reason will not work with this one project.
Heres the error code :(its long)
10/06/2014 06:33:58 [EXCEPTION] Object reference not set to an instance of an object. WebSiteX5.BL at WebsiteX5.BL.PageObjects.ObjectVideoSound.UpdateFGs() at WebsiteX5.BL.InfoPage.UpdateColumnsWidth() at WebsiteX5.BL.InfoProject.UpdateColumnsWidths(Int32 parent) at (Object ) at . .(Object ) at . .() at ..( ) at ..( , PaneEnum ) at ..(Object , MouseEventArgs ) at (Object , Object , MouseEventArgs ) at ..(Object , Object , MouseEventArgs ) at ..(Object , MouseEventArgs ) at System.Windows.Forms.Control.OnMouseUp(MouseEventArgs e) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.Label.WndProc(Message& m) at (Object , Message& ) at ..(Object , Message& ) at ..WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) 10/06/2014 06:33:22 [INFO] wizChooseTemplateStyle 10/06/2014 06:33:13 [INFO] wizCustomTemplate 10/06/2014 06:33:11 [INFO] wizChooseTemplateStyle 10/06/2014 06:33:09 [INFO] wizEditTemplateGraphics 10/06/2014 06:33:03 [INFO] Saved! 10/06/2014 06:33:03 [INFO] Saving Metadata... 10/06/2014 06:32:58 [INFO] ---> http://127.0.0.1:8080/index.html 10/06/2014 06:32:56 [INFO] wizPlanWebsite 10/06/2014 06:32:54 [INFO] wizEditTemplateGraphics 10/06/2014 06:32:47 [INFO] wizChooseTemplateStyle 10/06/2014 06:32:32 [INFO] Waiting 1 Threads 10/06/2014 06:32:32 [INFO] 0 Page 381 - End 17 10/06/2014 06:32:32 [INFO] Page 381 - Ending... 17 10/06/2014 06:32:31 [INFO] Change time: 381 2014-06-10 07:32:31 10/06/2014 06:32:31 [INFO] Waiting 1 Threads 10/06/2014 06:32:31 [INFO] Waiting 1 Threads 10/06/2014 06:32:31 [INFO] Waiting 1 Threads 10/06/2014 06:32:31 [INFO] 99 Page 378 - End 6 10/06/2014 06:32:31 [INFO] Page 378 - Ending... 6 10/06/2014 06:32:31 [INFO] Page 378 - Ending... 6 10/06/2014 06:32:31 [INFO] Change time: 378 2014-06-10 07:32:31 10/06/2014 06:32:31 [INFO] Waiting 2 Threads 10/06/2014 06:32:31 [INFO] 99 Page 204 - End 16 10/06/2014 06:32:31 [INFO] Page 204 - Ending... 16 10/06/2014 06:32:31 [INFO] Waiting 3 Threads 10/06/2014 06:32:31 [INFO] Change time: 204 2014-06-10 07:32:31 10/06/2014 06:32:31 [INFO] 99 Page 160 - End 18 10/06/2014 06:32:31 [INFO] Waiting 4 Threads 10/06/2014 06:32:31 [INFO] Page 160 - Ending... 18 10/06/2014 06:32:31 [INFO] Change time: 160 2014-06-10 07:32:31 10/06/2014 06:32:31 [INFO] Waiting 4 Threads 10/06/2014 06:32:31 [INFO] Waiting 4 Threads 10/06/2014 06:32:30 [INFO] Waiting 4 Threads 10/06/2014 06:32:30 [INFO] Waiting 5 Threads 10/06/2014 06:32:30 [INFO] 99 Page 380 - End 3 10/06/2014 06:32:30 [INFO] Page 380 - Ending... 3 10/06/2014 06:32:30 [INFO] Waiting 5 Threads 10/06/2014 06:32:30 [INFO] Change time: 380 2014-06-10 07:32:30 10/06/2014 06:32:30 [INFO] Waiting 5 Threads 10/06/2014 06:32:30 [INFO] Waiting 5 Threads 10/06/2014 06:32:30 [INFO] 99 Page 205 - End 13 10/06/2014 06:32:30 [INFO] Page 205 - Ending... 13 10/06/2014 06:32:30 [INFO] Waiting 6 Threads 10/06/2014 06:32:30 [INFO] 99 Page 379 - End 11 10/06/2014 06:32:30 [INFO] Page 379 - Ending... 11 10/06/2014 06:32:30 [INFO] Waiting 7 Threads 10/06/2014 06:32:30 [INFO] Change time: 379 2014-06-10 07:32:30 10/06/2014 06:32:30 [INFO] 99 Page 202 - End 10 10/06/2014 06:32:30 [INFO] Waiting 8 Threads 10/06/2014 06:32:30 [INFO] Waiting 8 Threads 10/06/2014 06:32:30 [INFO] Change time: 202 2014-06-10 07:32:30 10/06/2014 06:32:30 [INFO] Waiting 9 Threads 10/06/2014 06:32:30 [INFO] 99 Page 242 - End 12 10/06/2014 06:32:30 [INFO] Page 242 - Ending... 12 10/06/2014 06:32:29 [INFO] Change time: 242 2014-06-10 07:32:29 10/06/2014 06:32:29 [INFO] Waiting 9 Threads 10/06/2014 06:32:29 [INFO] Waiting 10 Threads 10/06/2014 06:32:29 [INFO] 99 Page 376 - End 14 10/06/2014 06:32:29 [INFO] Page 376 - Ending... 14 10/06/2014 06:32:29 [INFO] Change time: 376 2014-06-10 07:32:29 10/06/2014 06:32:29 [INFO] Change time: 376 2014-06-10 07:32:29 10/06/2014 06:32:29 [INFO] Waiting 11 Threads 10/06/2014 06:32:29 [INFO] Page 381 - Start 17 10/06/2014 06:32:29 [INFO] 99 Page 374 - End 17 10/06/2014 06:32:29 [INFO] Page 374 - Ending... 17 10/06/2014 06:32:29 [INFO] Waiting 11 Threads 10/06/2014 06:32:29 [INFO] Change time: 374 2014-06-10 07:32:29 10/06/2014 06:32:29 [INFO] Waiting 13 Threads 10/06/2014 06:32:29 [INFO] Page 380 - Start 3 10/06/2014 06:32:29 [INFO] 99 Page -8 - End 3 10/06/2014 06:32:29 [INFO] Page 379 - Start 11 10/06/2014 06:32:29 [INFO] 99 Page 203 - End 11 10/06/2014 06:32:29 [INFO] Page 378 - Start 6 10/06/2014 06:32:29 [INFO] 99 Page -9 - End 6 10/06/2014 06:32:29 [INFO] Page -8 - Ending... 3 10/06/2014 06:32:29 [INFO] Change time: -8 2014-06-10 07:32:29 10/06/2014 06:32:29 [INFO] Page 203 - Ending... 11 10/06/2014 06:32:29 [INFO] Change time: 203 2014-06-10 07:32:29 10/06/2014 06:32:29 [INFO] Page -9 - Ending... 6 10/06/2014 06:32:29 [INFO] Waiting 14 Threads 10/06/2014 06:32:29 [INFO] Change time: -9 2014-06-10 07:32:29 10/06/2014 06:32:29 [INFO] Page -9 - Start 6 10/06/2014 06:32:29 [INFO] 99 Page 375 - End 6 10/06/2014 06:32:29 [INFO] Waiting 16 Threads 10/06/2014 06:32:29 [INFO] Page -8 - Start 3 10/06/2014 06:32:29 [INFO] 99 Page 241 - End 3 10/06/2014 06:32:29 [INFO] Page 241 - Ending... 3 10/06/2014 06:32:28 [INFO] Change time: 241 2014-06-10 07:32:28 10/06/2014 06:32:28 [INFO] Page 375 - Ending... 6 10/06/2014 06:32:28 [INFO] Change time: 375 2014-06-10 07:32:28 10/06/2014 06:32:28 [INFO] Waiting 16 Threads 10/06/2014 06:32:28 [INFO] Waiting 16 Threads 10/06/2014 06:32:28 [INFO] Waiting 16 Threads 10/06/2014 06:32:28 [INFO] Waiting 16 Threads 10/06/2014 06:32:28 [INFO] Page 376 - Start 14 10/06/2014 06:32:28 [INFO] 99 Page 152 - End 14 10/06/2014 06:32:28 [INFO] Waiting 18 Threads 10/06/2014 06:32:28 [INFO] Waiting 18 Threads 10/06/2014 06:32:28 [INFO] Change time: 152 2014-06-10 07:32:28 10/06/2014 06:32:28 [INFO] Page 205 - Start 13 10/06/2014 06:32:28 [INFO] 99 Page 201 - End 13 10/06/2014 06:32:28 [INFO] Page 201 - Ending... 13 10/06/2014 06:32:28 [INFO] Waiting 18 Threads 10/06/2014 06:32:28 [INFO] Change time: 201 2014-06-10 07:32:28 10/06/2014 06:32:28 [INFO] Waiting 19 Threads 10/06/2014 06:32:28 [INFO] Page 204 - Start 16 10/06/2014 06:32:28 [INFO] 99 Page 155 - End 16 10/06/2014 06:32:28 [INFO] Page 155 - Ending... 16 10/06/2014 06:32:28 [INFO] Page 155 - Ending... 16 10/06/2014 06:32:28 [INFO] Change time: 155 2014-06-10 07:32:28 10/06/2014 06:32:28 [INFO] Waiting 19 Threads 10/06/2014 06:32:27 [INFO] Waiting 19 Threads 10/06/2014 06:32:27 [INFO] Waiting 19 Threads 10/06/2014 06:32:27 [INFO] Page 203 - Start 11 10/06/2014 06:32:27 [INFO] 99 Page 157 - End 11 10/06/2014 06:32:27 [INFO] Waiting 20 Threads 10/06/2014 06:32:27 [INFO] Waiting 20 Threads 10/06/2014 06:32:27 [INFO] Change time: 157 2014-06-10 07:32:27 10/06/2014 06:32:27 [INFO] Page 202 - Start 10 10/06/2014 06:32:27 [INFO] 99 Page 373 - End 10 10/06/2014 06:32:27 [INFO] Page 373 - Ending... 10 10/06/2014 06:32:27 [INFO] Change time: 373 2014-06-10 07:32:27 10/06/2014 06:32:27 [INFO] 99 Page 164 - End 12 10/06/2014 06:32:27 [INFO] Page 375 - Start 6 10/06/2014 06:32:27 [INFO] 99 Page 159 - End 6 10/06/2014 06:32:27 [INFO] Page 159 - Ending... 6 10/06/2014 06:32:27 [INFO] Page 159 - Ending... 6 10/06/2014 06:32:27 [INFO] Change time: 159 2014-06-10 07:32:27 10/06/2014 06:32:27 [INFO] Page 164 - Ending... 12 10/06/2014 06:32:27 [INFO] Change time: 164 2014-06-10 07:32:27 10/06/2014 06:32:27 [INFO] Waiting 24 Threads 10/06/2014 06:32:27 [INFO] Page 374 - Start 17 10/06/2014 06:32:27 [INFO] 99 Page 156 - End 17 10/06/2014 06:32:27 [INFO] Page 156 - Ending... 17 10/06/2014 06:32:27 [INFO] Waiting 25 Threads 10/06/2014 06:32:26 [INFO] Change time: 156 2014-06-10 07:32:26 10/06/2014 06:32:26 [INFO] Page 201 - Start 13 10/06/2014 06:32:26 [INFO] 99 Page 158 - End 13 10/06/2014 06:32:26 [INFO] Page 158 - Ending... 13 10/06/2014 06:32:26 [INFO] Page 158 - Ending... 13 10/06/2014 06:32:26 [INFO] Waiting 25 Threads 10/06/2014 06:32:26 [INFO] Change time: 158 2014-06-10 07:32:26 10/06/2014 06:32:26 [INFO] Waiting 25 Threads 10/06/2014 06:32:26 [INFO] Page 241 - Start 3 10/06/2014 06:32:26 [INFO] 99 Page 154 - End 3 10/06/2014 06:32:26 [INFO] Waiting 26 Threads 10/06/2014 06:32:26 [INFO] Change time: 154 2014-06-10 07:32:26 10/06/2014 06:32:26 [INFO] Waiting 26 Threads 10/06/2014 06:32:26 [INFO] Waiting 26 Threads 10/06/2014 06:32:26 [INFO] Page 160 - Start 18 10/06/2014 06:32:26 [INFO] 99 Page 151 - End 18 10/06/2014 06:32:26 [INFO] Waiting 27 Threads 10/06/2014 06:32:26 [INFO] Waiting 27 Threads 10/06/2014 06:32:26 [INFO] Change time: 151 2014-06-10 07:32:26 10/06/2014 06:32:26 [INFO] Change time: 151 2014-06-10 07:32:26 10/06/2014 06:32:26 [INFO] Page 373 - Start 10 10/06/2014 06:32:26 [INFO] 99 Page 137 - End 10 10/06/2014 06:32:26 [INFO] Page 137 - Ending... 10 10/06/2014 06:32:26 [INFO] Change time: 137 2014-06-10 07:32:26 10/06/2014 06:32:26 [INFO] Waiting 29 Threads 10/06/2014 06:32:26 [INFO] Page 159 - Start 6 10/06/2014 06:32:26 [INFO] Page 153 - Ending... 6 10/06/2014 06:32:26 [INFO] Change time: 153 2014-06-10 07:32:26 10/06/2014 06:32:26 [INFO] Waiting 29 Threads 10/06/2014 06:32:25 [INFO] Waiting 29 Threads 10/06/2014 06:32:25 [INFO] Waiting 29 Threads 10/06/2014 06:32:25 [INFO] Waiting 29 Threads 10/06/2014 06:32:25 [INFO] Page 158 - Start 13 10/06/2014 06:32:25 [INFO] 99 Page 150 - End 13 10/06/2014 06:32:25 [INFO] Waiting 30 Threads 10/06/2014 06:32:25 [INFO] Waiting 31 Threads 10/06/2014 06:32:25 [INFO] Page 157 - Start 11 10/06/2014 06:32:25 [INFO] Page 157 - Start 11 10/06/2014 06:32:25 [INFO] Page 149 - Ending... 11 10/06/2014 06:32:25 [INFO] Page 149 - Ending... 11 10/06/2014 06:32:25 [INFO] Waiting 31 Threads 10/06/2014 06:32:25 [INFO] Change time: 149 2014-06-10 07:32:25 10/06/2014 06:32:25 [INFO] Page 156 - Start 17 10/06/2014 06:32:25 [INFO] 99 Page 148 - End 17 10/06/2014 06:32:25 [INFO] 99 Page 148 - End 17 10/06/2014 06:32:25 [INFO] Waiting 32 Threads 10/06/2014 06:32:25 [INFO] Change time: 148 2014-06-10 07:32:25 10/06/2014 06:32:25 [INFO] Waiting 33 Threads 10/06/2014 06:32:25 [INFO] Page 155 - Start 16 10/06/2014 06:32:25 [INFO] 99 Page 146 - End 16 10/06/2014 06:32:25 [INFO] Page 146 - Ending... 16 10/06/2014 06:32:25 [INFO] Page 146 - Ending... 16 10/06/2014 06:32:24 [INFO] Change time: 146 2014-06-10 07:32:24 10/06/2014 06:32:24 [INFO] Page 154 - Start 3 10/06/2014 06:32:24 [INFO] 99 Page 147 - End 3 10/06/2014 06:32:24 [INFO] Waiting 34 Threads 10/06/2014 06:32:24 [INFO] Change time: 147 2014-06-10 07:32:24 10/06/2014 06:32:24 [INFO] Waiting 35 Threads 10/06/2014 06:32:24 [INFO] Waiting 35 Threads 10/06/2014 06:32:24 [INFO] Page 137 - Start 10 10/06/2014 06:32:24 [INFO] 99 Page 339 - End 10 10/06/2014 06:32:24 [INFO] Page 339 - Ending... 10 10/06/2014 06:32:24 [INFO] Waiting 35 Threads 10/06/2014 06:32:24 [INFO] Change time: 339 2014-06-10 07:32:24 10/06/2014 06:32:24 [INFO] Page 153 - Start 6 10/06/2014 06:32:24 [INFO] Waiting 36 Threads 10/06/2014 06:32:24 [INFO] Waiting 36 Threads 10/06/2014 06:32:24 [INFO] Waiting 36 Threads 10/06/2014 06:32:24 [INFO] Waiting 36 Threads 10/06/2014 06:32:24 [INFO] Change time: 165 2014-06-10 07:32:24 10/06/2014 06:32:24 [INFO] Page 152 - Start 14 10/06/2014 06:32:24 [INFO] Waiting 37 Threads 10/06/2014 06:32:24 [INFO] Waiting 37 Threads 10/06/2014 06:32:24 [INFO] Waiting 37 Threads 10/06/2014 06:32:24 [INFO] Page 151 - Start 18 10/06/2014 06:32:24 [INFO] 99 Page 372 - End 18 10/06/2014 06:32:24 [INFO] Waiting 38 Threads 10/06/2014 06:32:24 [INFO] Waiting 38 Threads 10/06/2014 06:32:24 [INFO] Waiting 38 Threads 10/06/2014 06:32:24 [INFO] Change time: 372 2014-06-10 07:32:24 10/06/2014 06:32:24 [INFO] Waiting 39 Threads 10/06/2014 06:32:24 [INFO] 99 Page 337 - End 13 10/06/2014 06:32:24 [INFO] Page 337 - Ending... 13 10/06/2014 06:32:23 [INFO] 99 Page 74 - End 11 10/06/2014 06:32:23 [INFO] Change time: 74 2014-06-10 07:32:23 10/06/2014 06:32:23 [INFO] Waiting 40 Threads 10/06/2014 06:32:23 [INFO] Waiting 41 Threads 10/06/2014 06:32:23 [INFO] Page 148 - Start 17 10/06/2014 06:32:23 [INFO] Change time: 143 2014-06-10 07:32:23 10/06/2014 06:32:23 [INFO] Change time: 143 2014-06-10 07:32:23 10/06/2014 06:32:23 [INFO] Waiting 41 Threads 10/06/2014 06:32:23 [INFO] Waiting 42 Threads 10/06/2014 06:32:23 [INFO] Page 147 - Start 3 10/06/2014 06:32:23 [INFO] 99 Page 35 - End 3 10/06/2014 06:32:23 [INFO] Page 35 - Ending... 3 10/06/2014 06:32:23 [INFO] Waiting 42 Threads 10/06/2014 06:32:23 [INFO] Waiting 42 Threads 10/06/2014 06:32:23 [INFO] Waiting 42 Threads 10/06/2014 06:32:23 [INFO] Page 146 - Start 16 10/06/2014 06:32:23 [INFO] Page 146 - Start 16 10/06/2014 06:32:23 [INFO] 99 Page 225 - End 16 10/06/2014 06:32:23 [INFO] 99 Page 225 - End 16 10/06/2014 06:32:23 [INFO] Page 225 - Ending... 16 10/06/2014 06:32:23 [INFO] Page 225 - Ending... 16 10/06/2014 06:32:23 [INFO] Page 225 - Ending... 16 10/06/2014 06:32:23 [INFO] Waiting 43 Threads 10/06/2014 06:32:23 [INFO] Waiting 43 Threads 10/06/2014 06:32:23 [INFO] Waiting 43 Threads 10/06/2014 06:32:22 [INFO] Page 145 - Start 14 10/06/2014 06:32:22 [INFO] 99 Page 199 - End 14 10/06/2014 06:32:22 [INFO] Page 199 - Ending... 14 10/06/2014 06:32:22 [INFO] Waiting 44 Threads 10/06/2014 06:32:22 [INFO] Change time: 199 2014-06-10 07:32:22 10/06/2014 06:32:22 [INFO] Waiting 44 Threads 10/06/2014 06:32:22 [INFO] Waiting 45 Threads 10/06/2014 06:32:22 [INFO] 99 Page 296 - End 17 10/06/2014 06:32:22 [INFO] Page 296 - Ending... 17 10/06/2014 06:32:22 [INFO] Waiting 45 Threads 10/06/2014 06:32:22 [INFO] Change time: 296 2014-06-10 07:32:22 10/06/2014 06:32:22 [INFO] Waiting 45 Threads
Now after this occurs,it trys to save project the crashes and asks me to re install the software????
Any one got an idea as i'm confused by it all now.
Thanks inadvance for your time.
Andrew Meredith
Hello Andrew,
Please try to load a backup copy of the project to see if then it can be opened by following the steps described here:
http://answers.websitex5.com/post/47713
Try with different backup copies by starting from the most recent to see if one works.
Please keep me updated.
Autor
Hi Claudio, Thanks for the response ,i have done the backup load as descibed and all went ok until a random crash happened and froze the program,and then asked me to reinstall the program software again (which would be my 4 th reinstall of v10) .
I am curious as to why its happening to just the one project,as all other projects created in v10 are working fine.
Update: It seems to be working ok now after doing nothing for a day,except leaving my pc on,so fingers crossed its sorted its self out.
Thanks
Andy
Hello Andrew,
From the crash report it seems to be something wrong with the project and it's why I suggested to open a previous backup where the issue could not be present.
Let me know if you continue to experience issues with this project.
Many thanks!
Autor
fingers crossed problem solved,Thank you!