Hello Norman,

What error message(s) are you getting?  Can you copy and paste full details please.

Many thanks!

Paul

31-Aug-15 3:10:41 PM [EXCEPTION] Item has already been added. Key in dictionary: \'Benjamin Pro\'  Key being added: \'Benjamin Pro\' mscorlib    at System.Collections.Hashtable.Insert(Object key, Object nvalue, Boolean add)     at System.Collections.Hashtable.Add(Object key, Object value)     at WebsiteX5.BL.FontsLibrary..ctor()     at WebsiteX5.BL.BLManager.fontLoader()     at System.Threading.ThreadHelper.ThreadStart_Context(Object state)     at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)     at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)     at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)     at System.Threading.ThreadHelper.ThreadStart()  Regards Norman

Please note rhis was on a new install

Do you mean a new install of WebSite X5?

Did you 'upgrade' to Windows 10 from a previous operating system?  If so, what was the previous operating system, and was it a 32-bit or 64-bit system?

Is your copy of Windows up to date with all fixes and patches from Windows Update?

Yes A new install website x5 10 pro

Win 7 pro to win 10 pro

All up to date

64 bit

Regards Norman

There have been isolated instances of similar errors over the last few weeks, and to the best of my knowledge in virtually every instance the user has 'upgraded' to Windows 10 as opposed to a clean install of Windows 10.  In particular, upgraded from Windows 7.

These error messages are not confined to WebSite X5...  if you search the net you will find other softwares are affected too.  It would appear that some Microsoft components are becoming corrupted during the upgrade process to Windows 10, dependent on the computer configuration of each individual user.  Here is an example:

http://www.remotehams.com/forums/index.php?topic=1428.0

In your own case the font 'Benjamin Pro' is precipitating a crash.  The first course of action would be to temporarily uninstall this font using the option in Windows Control Panel/Settings, and then attempt reinstallation of WebSite X5 once more.  You may be presented with a second error message, which we can deal with later if necessary.

The procedure is similar to that described in the following thread:

https://helpcenter.websitex5.com/post/125086

Don't worry, you can of course reinstall any fonts that are temporarily uninstalled.

We are here to help and assist as much as we can...  please keep us updated.

Hi Paul

Good News so far fingers crossed i have deleted so far 5 fonts

ADOBE CASION PRO

BENJAMIN PRO

BENSON PRO

HELVETICA LT STD

BENSON PRO CD BOLD

iT SEEMS TO BE WORKING NO ERROR MESSAGE

I THINK YOU SHOULD GIVE US A FREE X5 TEMPLATE FOR BEING SO GOOD

REGARDS NORMAN