WebSite X5Help Center

 
K. Amork
K. Amork
User

Use of free and purchased objects on my desktop and laptop  en

Автор: K. Amork
Просмотрено 731, Подписчики 1, Размещенный 0  

Hi. I dowloaded a couple of free objects and also purchased a few objects to use in my projects. As I am on the road a lot, a frequently use both my desktop and laptop to update my projects. The issue is that I can only see and use the objects that I purchased on only one machine. Although I would rather not do so, I have enough credits to repurchase or download the ojbects. However, each time I click on manage objects or try and either download or purchase the same objects on my other device, I get a "generic error" message. Please help!

Размещено
3 Ответы
Andre E
Andre E
Moderator

you should be able to install it again. no charge for credits.

Can it be an admin problem or firewall ?

Читать больше
Размещено От Andre E
K. Amork
K. Amork
User
Автор

Thanks for responding Andre. I have tried everything but the problem remains. I am the admin on my pc and it is not a firewall issue. I have uninstalled and reinstalled the program. I really need to resolve this issue. Thanks.

Читать больше
Размещено От K. Amork
Andre E
Andre E
Moderator

can you import a free object on both pc's ?

If it works on one and not the other it is pc related.....else Incomedia.

PLease try.

Читать больше
Размещено От Andre E