Updating from v 12 to v 13 on windows 10 doesn't start and crashes ... 
Автор: Rene B.
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Hello,
(https://helpcenter.websitex5.com/ru/post/155926) I have similiar problem. Website x5 v.12 is working correctly, but update to v.13 doesnt work. Please see attached pic. I installed it like administrator, turned off firewall, entered serial number, and login information... Do you have some idea please?
Thanks a lot
Размещено
Hello Rene,
Are you using a program called RemoteFX on your computer?
Since it seems this is causing the issue which added wrong values in the registry in windows.
Can you please try to uninstall to see if then it works?
Many thanks!