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Krisztina F.
Krisztina F.
User

Xml error 197423, 367444  en

Автор: Krisztina F.
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Dear Incomedia,

I get this error message when I want to open my project:

"An error occured while loading the project. 
There is an error in xml document 197423, 367444"

What can I do and why did it happened?
I use X5 Professional 17

Thanks, Krisztina

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Andre E
Andre E
Moderator

Hello Krisztina

First of all update to latest version 17.1.2

If you still can't open the project then there is something wrong.

Then select the object in the project selection, just select  it, don't double click.

Then use the backup button and hope there is an automatic backup that works, then continue with that one.

It is always importand to make regular backups with export project in step5, x5 reminds you of this automaticly, do this after some time or after a lot of changes so you have always a project to faal back on. If you ave done this, then use your previous backup from step5.

goodluck.

https://help.websitex5.com/en/v17/pro/gestione_backup.htm

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