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Calogero L.
Calogero L.
User

There are no templates showing...  en

Автор: Calogero L.
Просмотрено 118, Подписчики 1, Размещенный 0  

Installed GO version to test the software.

There are no templates! Cannot connect to server since days! Internet is defenatly OK.

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3 Ответы
Paul M.
Paul M.
Moderator
Лучший пользователь месяца EN

Hello Calogero,

I have downloaded WebSite X5 Go this morning and installed it to test.

The software connected to the server with no issues and all templates are displayed...  please see the screenshot:

This looks therefore like a localised issue peculiar to your own network.

Have you ensured that WebSite X5 has free access to the internet?  It must not be impeded by software or hardware firewalls or network restrictions of any other type.

Do you use any form of proxy?

Kind regards,

Paul

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Размещено От Paul M.
Incomedia
Elisa B.
Incomedia

Hi Calogero, 

thank you for your message. 

I confirm we are aware of this issue, which has been reported so to be solved in the shortest time possible. 

I will be happy to keep you posted. Kind regards.

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Размещено От Elisa B.
Incomedia
Elisa B.
Incomedia

Hi there, 

please try again now, we have solved this issue, so you shouldn't be experience any problems now. 

Thanks! Kind regards.

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Размещено От Elisa B.