It's the same for me!

https://helpcenter.websitex5.com/ru/post/219915

I have read many posts by Italian users to whom the same thing happened. Now even in the English forum the same problem comes up ...

Hello Guiseppe,

I found a solution: Download and install Version 2019.3.11 from the download center and then it works!

Best regards,

Stephan Walter

OK, thank you Stephan, I'll try to do it

Stephan, io ho provato a seguire il tuo consiglio ma il problema è apparso di nuovo

Google Translate

Stephan, I tried to follow your advice but the problem appeared again.

Hello Stephan

I would like to inform you that an update is available for testing which addresses your issue, should you be part of the BETA program.

You can read more about it here in case you are not and wish to join:

http://beta.websitex5.com/

Keep in mind that this update will not be available should your license have expired for longer than 14 days now.

If you have the chance to test it out, please leave me a feedback here

Thank you

Stefano