I am having the same problem on one of my two installations. Both systems are Windows 10 Pro 1903. I've tried everything, except for the deletion of the Incomedia directory, and nothing fixes the problem! The interesting thing is that on the first time thru a new install, the error doesn't occur until I select a template; while, every time after that, the error occurs when I select next from the Project Selection screen?!

How do I get Incomedia to respond to this issue?

Since the last suggestions were posted over a month ago we have no choice but to guess (hope?) one of the 2 suggestions worked. 

Please also try removal of at least the v2019 folder in the Incomedia directory in the appdata local folder.

If this does not work you may have a different problem, if this is the case start a new post explaining steps you have taken with error details if possible.

Please let us know of your progress.

I have WebSite X5 installed on two (2) Windows 10 Pro 64-bit systems. On the one (older, .sower) installation, the program works just fine; while, on the other (newer, faster) installation, it throws the following error:

(Platform: x64) 2020-02-11 4:40:59 AM.552 [EXCEPTION] Could not load file or assembly \'Atalasoft.dotImage.Lib.dll\' or one of its dependencies. is not a valid Win32 application. (Exception from HRESULT: 0x800700C1) System.Windows.Forms at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous) at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args) at WebsiteX5.BL.Helper.SafeInvoke(Control control, Action method) 2020-02-11 4:40:59 AM.537 [EXCEPTION] The type initializer for \'Atalasoft.Imaging.AtalaImage\' threw an exception. Atalasoft.dotImage at Atalasoft.Imaging.AtalaImage..ctor(Stream stream) at WebsiteX5.BL.TemplateMetadata.GetPreview(Int32 width, Int32 height, Image noPreviewImage) at A.FRT.M(Object , Int32 , Int32 , Image ) at A.AQ.M(String ) at System.Windows.Forms.ListView.OnSelectedIndexChanged(EventArgs e) at System.Windows.Forms.ListView.InsertItemsNative(Int32 index, ListViewItem[] items) at System.Windows.Forms.ListView.OnHandleCreated(EventArgs e) at System.Windows.Forms.Control.WmCreate(Message& m) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ListView.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) 2020-02-11 4:38:33 AM.305 [INFO] WSX5 Invoke Helper: Could not load file or assembly \'Atalasoft.dotImage.Lib.dll\' or one of its dependencies. is not a valid Win32 application. (Exception from HRESULT: 0x800700C1) 2020-02-11 4:38:33 AM.284 [INFO] Loading Atalasoft.Shared, Version=3.0.0.4, Culture=neutral, PublicKeyToken=2b02b46f7326f73b 2020-02-11 4:38:31 AM.861 [INFO] Loading Microsoft.WindowsAPICodePack.Shell, Version=1.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 2020-02-11 4:38:19 AM.361 [INFO] wizProjectSelection 2020-02-11 4:38:04 AM.147 [INFO] Loading System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 2020-02-11 4:38:04 AM.098 [INFO] wizStart 2020-02-11 4:38:04 AM.005 [INFO] Loading WebSiteX5.Resources, Version=2019.3.10.0, Culture=neutral, PublicKeyToken=55265808593be4c5 2020-02-11 4:38:03 AM.944 [INFO] Loading CefSharp.WinForms, Version=57.0.0.0, Culture=neutral, PublicKeyToken=40c4b6fc221f4138 2020-02-11 4:38:02 AM.914 [INFO] Loading CefSharp, Version=57.0.0.0, Culture=neutral, PublicKeyToken=40c4b6fc221f4138 2020-02-11 4:38:02 AM.895 [INFO] Loading CefSharp.Core, Version=57.0.0.0, Culture=neutral, PublicKeyToken=40c4b6fc221f4138 2020-02-11 4:38:02 AM.685 [INFO] Loading WebSiteX5.Browser, Version=6.0.1.0, Culture=neutral, PublicKeyToken=90163a1b10d8b8a5 2020-02-11 4:38:02 AM.658 [INFO] Opening the Main Window 2020-02-11 4:38:02 AM.656 [INFO] Creating Wizard Manager 2020-02-11 4:38:02 AM.648 [INFO] Configuring Form Main 2020-02-11 4:37:57 AM.619 [INFO] Creating WBE 2020-02-11 4:37:57 AM.619 [INFO] Updating Libraries - End 2020-02-11 4:37:15 AM.126 [INFO] Updating PluginApps 2020-02-11 4:37:15 AM.126 [INFO] Updating Tips 2020-02-11 4:37:13 AM.691 [INFO] Cache: Cannot write C:\\Users\\peter_001\\AppData\\Local\\Incomedia\\WebSite X5 - Evolution\\WebCache\\8D038CA70910D4A1C98580325F4E56AD 2020-02-11 4:37:12 AM.296 [INFO] Cache: Cannot write C:\\Users\\peter_001\\AppData\\Local\\Incomedia\\WebSite X5 - Evolution\\WebCache\\EC38FC7CBF8265992826A56F7CD7E0B3 2020-02-11 4:37:09 AM.625 [INFO] Loaded Start Page 2020-02-11 4:37:09 AM.233 [INFO] Updating Templates 2020-02-11 4:37:08 AM.747 [INFO] Cache: Cannot write C:\\Users\\peter_001\\AppData\\Local\\Incomedia\\WebSite X5 - Evolution\\WebCache\\6D70CED506F859B92D3925CDECD269B8 2020-02-11 4:37:06 AM.046 [INFO] Updating User Status 2020-02-11 4:37:06 AM.046 [INFO] Updating Libraries - Start 2020-02-11 4:37:06 AM.046 [INFO] Loading Libraries - End 2020-02-11 4:37:06 AM.041 [INFO] Loading Start Page... 2020-02-11 4:37:06 AM.040 [INFO] Loading Tips 2020-02-11 4:37:06 AM.040 [INFO] Loading Cart Steps Styles 2020-02-11 4:37:05 AM.899 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 4:37:05 AM.818 [INFO] Loading Cell Formats 2020-02-11 4:37:05 AM.691 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 4:37:05 AM.457 [INFO] Loading Atalasoft.dotImage, Version=9.0.2.43320, Culture=neutral, PublicKeyToken=2b02b46f7326f73b 2020-02-11 4:37:05 AM.451 [INFO] Loading Rebex.Ftp, Version=4.0.6426.0, Culture=neutral, PublicKeyToken=1c4638788972655d 2020-02-11 4:37:05 AM.408 [INFO] Loading Image Editor Properties 2020-02-11 4:37:05 AM.390 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 4:37:05 AM.387 [INFO] Loading Templates 2020-02-11 4:37:05 AM.355 [INFO] Loading PluginApps 2020-02-11 4:37:05 AM.342 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 4:37:05 AM.340 [INFO] Loading Buttons Styles 2020-02-11 4:37:05 AM.334 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 4:37:05 AM.332 [INFO] Loading Buttons 2020-02-11 4:37:05 AM.189 [INFO] Loading Languages 2020-02-11 4:37:05 AM.182 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 4:37:05 AM.181 [INFO] Loading Currencies 2020-02-11 4:37:05 AM.181 [INFO] Ensure Projects Folder Exists 2020-02-11 4:37:05 AM.153 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 4:37:05 AM.148 [INFO] Loading Settings 2020-02-11 4:37:05 AM.113 [INFO] Loading Libraries - Start 2020-02-11 4:37:05 AM.113 [INFO] Installing Libraries - End 2020-02-11 4:37:05 AM.110 [INFO] Installing Libraries - Start 2020-02-11 4:37:05 AM.109 [INFO] Splash Screen 2020-02-11 4:37:05 AM.062 [INFO] Loading WebsiteX5.Localization, Version=2019.3.12.0, Culture=neutral, PublicKeyToken=9200094a554074ea 2020-02-11 4:37:04 AM.933 [INFO] Loading DevComponents.DotNetBar2, Version=12.7.0.3, Culture=neutral, PublicKeyToken=7eb7c3a35b91de04 2020-02-11 4:37:04 AM.862 [INFO] Starting Form Main 2020-02-11 4:37:03 AM.357 [INFO] Loading System.Management, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a 2020-02-11 4:37:03 AM.346 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 4:37:03 AM.343 [INFO] Checking Licence 2020-02-11 4:37:03 AM.343 [INFO] Looking for Referrer 2020-02-11 4:37:03 AM.340 [INFO] Looking for Startup Arguments 2020-02-11 4:37:03 AM.311 [INFO] Loading System.Web, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a 2020-02-11 4:37:03 AM.293 [INFO] Loading System.Web.Extensions, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 2020-02-11 4:37:03 AM.289 [INFO] Loading System.IO.Abstractions, Version=2.1.0.178, Culture=neutral, PublicKeyToken=96bf224d23c43e59 2020-02-11 4:37:03 AM.271 [INFO] Checking Local App Data Folder 2020-02-11 4:37:03 AM.270 [INFO] Cleaning Startup Path

I'm at a loss as to what is going wrong - can you advise!?

Peter, it is difficult to offer advise when we get no reply. John V's problem looks similar, but he never bothered to advise us if he solved the problem (or how).

Have you tried each of the suggestions in this thread?

Are you running WX5 totally locally? If you are running WX5 across a network, usb, shared drive (eg one drive) or have backup or synchronise software running, please turn off these features and work only locally. On the problem PC temporarily remove all 3rd party antivirus/malware/vpn/firewall software

Check that .net is not corrupted or incomplete

eg https://helpcenter.websitex5.com/ru/post/215943

Try to repair the .NET Frameworks by following these steps:
Go to Control Panel > Programs and Features > Turn Windows features on or off
Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.6 and then click on OK.
After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1 and 4.6 and then click ok.

If problems persist you could check/reinstall C++
Download the Visual C++ 2013 installer available on following link (you need to download the x86 version also if the OS is 64bit):
https://www.microsoft.com/en-us/download/details.aspx?id=40784
In case this should not help try to use before this repair tool http://www.microsoft.com/en-us/download/details.aspx?id=30135 and then try again to start WebSite X5.

The above was taken from https://helpcenter.websitex5.com/ru/post/177137

If you have success, please advise here

If you do not have success, please also advise here

This tread is almost a year old, if you do not solve the problem we will create a new post and request Incomedia's attention.

PS. I note you have other licensed versions of WX5, are any installed on the problem PC and do those versions work reliably?

Now when I run WebSite X5 it's throwing the following error:

(Platform: x64) 2020-02-11 6:21:13 AM.437 [EXCEPTION] Could not load file or assembly \'Atalasoft.dotImage.Lib.dll\' or one of its dependencies. is not a valid Win32 application. (Exception from HRESULT: 0x800700C1) Atalasoft.dotImage at Atalasoft.Imaging.AtalaImage..cctor() 2020-02-11 6:21:13 AM.437 [EXCEPTION] The type initializer for \'Atalasoft.Imaging.AtalaImage\' threw an exception. Atalasoft.dotImage at Atalasoft.Imaging.AtalaImage..ctor(Stream stream) at WebsiteX5.BL.TemplateMetadata.GetPreview(Int32 width, Int32 height, Image noPreviewImage) at A.FRT.M(Object , Int32 , Int32 , Image ) at A.AQ.M(String ) at System.Windows.Forms.ListView.OnSelectedIndexChanged(EventArgs e) at System.Windows.Forms.ListView.InsertItemsNative(Int32 index, ListViewItem[] items) at System.Windows.Forms.ListView.OnHandleCreated(EventArgs e) at System.Windows.Forms.Control.WmCreate(Message& m) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ListView.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) 2020-02-11 6:21:13 AM.428 [INFO] Loading Atalasoft.Shared, Version=3.0.0.4, Culture=neutral, PublicKeyToken=2b02b46f7326f73b 2020-02-11 6:21:13 AM.251 [INFO] Loading Microsoft.WindowsAPICodePack.Shell, Version=1.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 2020-02-11 6:21:09 AM.931 [INFO] wizProjectSelection 2020-02-11 6:21:02 AM.696 [INFO] Loading System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 2020-02-11 6:21:02 AM.648 [INFO] wizStart 2020-02-11 6:21:02 AM.550 [INFO] Loading WebSiteX5.Resources, Version=2019.3.10.0, Culture=neutral, PublicKeyToken=55265808593be4c5 2020-02-11 6:21:02 AM.489 [INFO] Loading CefSharp.WinForms, Version=57.0.0.0, Culture=neutral, PublicKeyToken=40c4b6fc221f4138 2020-02-11 6:21:02 AM.413 [INFO] Loading CefSharp, Version=57.0.0.0, Culture=neutral, PublicKeyToken=40c4b6fc221f4138 2020-02-11 6:21:02 AM.396 [INFO] Loading CefSharp.Core, Version=57.0.0.0, Culture=neutral, PublicKeyToken=40c4b6fc221f4138 2020-02-11 6:21:02 AM.364 [INFO] Loading WebSiteX5.Browser, Version=6.0.1.0, Culture=neutral, PublicKeyToken=90163a1b10d8b8a5 2020-02-11 6:21:02 AM.335 [INFO] Opening the Main Window 2020-02-11 6:21:02 AM.333 [INFO] Creating Wizard Manager 2020-02-11 6:21:02 AM.325 [INFO] Configuring Form Main 2020-02-11 6:21:01 AM.790 [INFO] Creating WBE 2020-02-11 6:21:01 AM.790 [INFO] Updating Libraries - End 2020-02-11 6:21:01 AM.286 [INFO] Updating PluginApps 2020-02-11 6:21:01 AM.233 [INFO] Updating Tips 2020-02-11 6:21:01 AM.139 [INFO] Loaded Start Page 2020-02-11 6:21:00 AM.135 [INFO] Updating Templates 2020-02-11 6:20:58 AM.940 [INFO] Updating User Status 2020-02-11 6:20:58 AM.939 [INFO] Updating Libraries - Start 2020-02-11 6:20:58 AM.939 [INFO] Loading Libraries - End 2020-02-11 6:20:58 AM.934 [INFO] Loading Start Page... 2020-02-11 6:20:58 AM.926 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 6:20:58 AM.924 [INFO] Loading Tips 2020-02-11 6:20:58 AM.924 [INFO] Loading Cart Steps Styles 2020-02-11 6:20:58 AM.812 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 6:20:58 AM.743 [INFO] Loading Cell Formats 2020-02-11 6:20:58 AM.621 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 6:20:58 AM.387 [INFO] Loading Atalasoft.dotImage, Version=9.0.2.43320, Culture=neutral, PublicKeyToken=2b02b46f7326f73b 2020-02-11 6:20:58 AM.385 [INFO] Loading Rebex.Ftp, Version=4.0.6426.0, Culture=neutral, PublicKeyToken=1c4638788972655d 2020-02-11 6:20:58 AM.377 [INFO] Loading Image Editor Properties 2020-02-11 6:20:58 AM.361 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 6:20:58 AM.358 [INFO] Loading Templates 2020-02-11 6:20:58 AM.344 [INFO] Loading PluginApps 2020-02-11 6:20:58 AM.335 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 6:20:58 AM.333 [INFO] Loading Buttons Styles 2020-02-11 6:20:58 AM.328 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 6:20:58 AM.326 [INFO] Loading Buttons 2020-02-11 6:20:58 AM.177 [INFO] Loading Languages 2020-02-11 6:20:58 AM.171 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 6:20:58 AM.169 [INFO] Loading Currencies 2020-02-11 6:20:58 AM.169 [INFO] Ensure Projects Folder Exists 2020-02-11 6:20:58 AM.142 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 6:20:58 AM.137 [INFO] Loading Settings 2020-02-11 6:20:58 AM.103 [INFO] Loading Libraries - Start 2020-02-11 6:20:58 AM.103 [INFO] Installing Libraries - End 2020-02-11 6:20:58 AM.100 [INFO] Installing Libraries - Start 2020-02-11 6:20:58 AM.099 [INFO] Splash Screen 2020-02-11 6:20:58 AM.056 [INFO] Loading WebsiteX5.Localization, Version=2019.3.12.0, Culture=neutral, PublicKeyToken=9200094a554074ea 2020-02-11 6:20:57 AM.985 [INFO] Loading DevComponents.DotNetBar2, Version=12.7.0.3, Culture=neutral, PublicKeyToken=7eb7c3a35b91de04 2020-02-11 6:20:57 AM.941 [INFO] Starting Form Main 2020-02-11 6:20:57 AM.841 [INFO] Loading System.Management, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a 2020-02-11 6:20:57 AM.830 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 2020-02-11 6:20:57 AM.827 [INFO] Checking Licence 2020-02-11 6:20:57 AM.826 [INFO] Looking for Referrer 2020-02-11 6:20:57 AM.826 [INFO] Looking for Startup Arguments 2020-02-11 6:20:57 AM.814 [INFO] Loading System.Web, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a 2020-02-11 6:20:57 AM.802 [INFO] Loading System.Web.Extensions, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 2020-02-11 6:20:57 AM.798 [INFO] Loading System.IO.Abstractions, Version=2.1.0.178, Culture=neutral, PublicKeyToken=96bf224d23c43e59 2020-02-11 6:20:57 AM.796 [INFO] Checking Local App Data Folder 2020-02-11 6:20:57 AM.795 [INFO] Cleaning Startup Path

Every version that runs successfully on my older installation, fails to run on my newer installtion. The latest install is 2019.3.14.

I've tried everything before; but, I will repeat all the steps, one more time, just to be sure!?

OK - I've repeated every suggested fix - nothing works!

The interesting thing is:

1) when WebSite X5 is (re)installed, the first time through, I can get to the Template Selection frame with no problem; yet,

2) subsequent runs of WebSite X5 throw the 0x800700C1 Exception; and, when I close the exception dialog, the Template Selection frame comes up as the program terminates.

Hopefully Incomedia's Tech Support can pinpoint the Windows (mis)configutation that's at the root of my problem.

Hello Peter

Thank you for the further information you've provided about the issue you're experiencing.

Esahc correctly suggested you verify your installations of .NET since the error you're getting seems strictly related to those dependencies specifically.

However, it seems like the issue could actually be something else. The fact that "subsequent runs of WebSite X5 throw the 0x800700C1 Exception" definitely make me think that something on your device, be it the standard Windows installation, an antivirus or firewall is messing with the software the second time it gets started.

Did you try to run the software with firewall and antivirus off? I'm not sure you've mentioned doing this before.

Please keep me posted on the result after

Thank you

Stefano

I've (re)run the install with ant-virus and firewall disabled with no sucuss. Another interesting point is that I am no longer able to edit the pages of my project - I can select 1,2,3, and 5; but, 4 isn't functional. Something is not setup properly in my Windows environment, but what that might be, is a mystery to me!

I give up - as much as it pains me to go thru with it, I've decided to go ahead with a Window's reset! After which, a (re)install of WebSite X5 evolution works just fine! I will probably never know what within my Windows environment was crippling the previous install(s) of WebSite. Oh well, all is well that ends well!?

Peter, about once every 6 months  I make an image of my PC onto an external HD (I use EASUS Todo Backup Free, but there are many other options). The theory is that it will re-instate a working windows environment with all programs pre-installed. I would then use a backup to restore the latest versions of docs, photos, data etc.

I have always had more trouble with Windows than WX5