Store Payment IssuesАвтор: Melissa K.
I'm having a persistent issue, I believe I tried to get an answer before but didn't get any satisfactory solutions, so I'll try again.
My issue is as follows: my client has their website, with an online store. Someone visits the store, and wants to purchase something. They go through the steps, and then they reach step 4, which has the order confirmation, and below, a link to go to Paypal to pay.
However, a lot of people can't seem to figure out that their order is actually incomplete, and so they leave without paying.
I understand that it's not currently possible to split up to create a fifth step, where the fourth is just the payment, and the fifth is the confirmation (even though it's the norm and everywhere else does as such and I truly don't understand why there is such an issue against incorporating such an idea- or even allowing people to customize it as they wish).
I also understand that the visitors should be able to understand that they need to pay. But I really would like to come up with a solution that effectively closes the gap and prevents people from leaving before paying.
Generally there are those pop-up/messages when you're leaving a page that say "the page is asking you if you want to leave" or something akin to those lines, preferable if it's custom, so people will know that they need to pay.
Any help/pertinent solutions would be appreciated.