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Kulturhuset Birkelundgaard
Kulturhuset Birkelundgaard
User

Registered username is different when requesting object?in new version 2021.1.3  en

Автор: Kulturhuset Birkelundgaard
Просмотрено 813, Подписчики 1, Размещенный 0  

After upgrade from 2020.3.8 to latest version 2021.1.3 I can't get new object which is free without being promted for password. I can see that the e-mail address is not the same as the one I have registred in the user profile as login user. In the ealier version 2020.3.8 it did not ask for password?

Please help

Best regards

Ivan

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4 Ответы
Esahc ..
Esahc ..
Moderator

WX 5 frequently asks for my password. However, since the credentials are different I have marked this for attention by incomedia.

(if you need to provide login or license details you should mark your first post as private)

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Размещено От Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Ivan, 

thank you for getting in touch. 

Do you still see the ivan@ e-address? If so, you simply need to re-install the software and activate it with the new e-mail address. 

Thanks! Kind regards.

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Размещено От Elisa B.
Kulturhuset Birkelundgaard
Kulturhuset Birkelundgaard
User
Автор

Just to inform you :-)

If I use version 2020.3.8 and adding same object, I was promted for saosuvan@... code.

And I could easily get the object added

Then after I had done adding object in version 2020.3.8 I was no promted for any code when I added the same project in the new version 2021.1.3

So it seems to be a change by version wyse depending from were I whish to add the object.

Best regards

Ivan

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Размещено От Kulturhuset Birkelundgaard
Kulturhuset Birkelundgaard
Kulturhuset Birkelundgaard
User
Автор

After re-install it works fine.

thanks

/ivan

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Размещено От Kulturhuset Birkelundgaard