Information about the refund 
Автор: Benyaich M.Dear Incomedia Team,
After two weeks of using Website X5 Pro, I must honestly admit that it did not meet my expectations. I bought the software with specific goals in mind, but it seems that it lacks the functionalities I need to accomplish my tasks.
While I appreciate your team's efforts and understand that software may not always be a perfect fit for every user, I feel that it is not the right solution in my case. Therefore, I would like to exercise my right to receive a refund in accordance with the applicable terms and legal requirements.
Here are the relevant details regarding my purchase:
- Software Name: Website X5 Pro
- Order Number: 213176698
- Purchase Date: July 06, 2023
- Username: Alina Radu
I kindly request you to process my refund request as soon as possible. If you need any additional information, I am more than willing to provide it.
I appreciate your understanding in this matter and look forward to a prompt resolution of my request. I am confident that your customer service is of high priority and trust that this matter will be handled appropriately.
Thank you in advance for your cooperation. I hope that in the future, we can find a more suitable solution to meet my needs.
Best regards,
Alina Radu
***
Hi there,
we would like to confirm your refund request for order has been accepted.
Please remember that any licence related to this order will be disabled: we therefore kindly ask you to uninstall the software versions from your PCs.
The refund will be processed within the next few hours.
Thanks! Kind regards.
Автор
Hi Elisa B,
I am writing to follow up on my previous email regarding a refund request for the software purchase.
As mentioned in my previous communication on 20/07/2023, I expressed my dissatisfaction with the software, and in accordance with the terms and conditions, I requested a refund for my purchase. However, to date, I have not received any confirmation or updates on the status of my refund.
I understand that processing refunds may take some time, but it has been number of weeks since my initial request. I would appreciate it if you could provide me with an update on the progress of my refund and an estimated timeline for when I can expect to receive the funds.
For your reference, here are the details of my purchase:
I have always appreciated the products and services offered by Incomedia, and I believe this situation is simply an unfortunate exception. I hope we can resolve this matter promptly and amicably.
Please feel free to contact me if any additional information is required to process my refund. Your assistance in this matter would be highly appreciated.
Thank you for your attention to this matter, and I look forward to hearing from you soon.
Best regards,
Alina Radu
***
Hi there!
I see your refund hasn't been processed yet, please let me get in touch with 2Checkout, the partner that manages our orders and refunds, so to push for it.
Thank you! Kind regards.