WebSite X5Help Center

7 Ответы
Daniel W.
Daniel W.
User

The SSL certificate would have to be activated in the customer area and wait for the Incomedia employees if there are problems.

----- My browser reports -----

Websites confirm their identity using certificates. Firefox does not trust this website because the certificate used by the website is not for www.amirdhileep.com.au. The certificate is only valid for kumaravel-nadarajah.websitex5.me.

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Размещено От Daniel W.
Incomedia
Elisa B.
Incomedia

Hi there!

Thank you for getting in touch. 

In order to activate the SSL certificate, you need to directly get in touch with your hosting provider. 

Thanks! Kind regards.

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Размещено От Elisa B.
KUMARAVEL N.
KUMARAVEL N.
User
Автор

website x5 is the hosting provider and having domain with another provider 

so pelase help

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Размещено От KUMARAVEL N.
Daniel W.
Daniel W.
User

The Incomedia employees sometimes don't read the posts properly.

So be patient again. I hope that the employees will open their eyes this time.

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Размещено От Daniel W.
Incomedia
Elisa B.
Incomedia

Hi there, 

I thought you were referring to amirdhileep.com.au: this website doesn't seem to be registered with our hosting service.

Or do you refer to kumaravel-nadarajah.websitex5.me?

Thanks! Kind regards.

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Размещено От Elisa B.
KUMARAVEL N.
KUMARAVEL N.
User
Автор

Hi

Thnka you for your message. Crazy Domain is asking below details for amirdhileep.com.au to install SSL certificate

1.) CSR file generated from your hosting provider (with 2048 bits key),
2.) SERVER SOFTWARE used to generate the CSR

where can i get those details?

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Размещено От KUMARAVEL N.
Incomedia
Eric C.
Incomedia

Hello Kumaravel,
from what I can see the domain you are referring to, amirdhileep.com.au, is not hosted by us, so I would suggest contacting your hosting provider to check the information needed by your domain provider.

Eric

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Размещено От Eric C.