I couldn't find this directory or file name on my demo shop, on a test site, or on my real website, so it's probably a malicious file.

The Incomedia employees will be online during office hours in Italy from Monday and can say whether the problem has arisen before and how something like this can be prevented in the future.

Thank you for the check.

There must be file upload feature in the cart to allow customers to send a file...

I cannot change anything on my cart at the moment, becuase my project size exceeds what X5 can handle and I can no longer do any updates....

Very bad situation - and still X5 is promoted as unlimted pages.......

Hello Adrian,
is X5data the directory you have created as Server folder with write access", perhaps?

Regarding your project, we have already discussed this in the past: the software in and of itself can manage high number of pages, however there unfortunately bottlenecks depending the kind and amount of content of those pages.

Eric

Well there must be a way to quantify the amount of data.....  If I use the "Optimize the Website" tool in 5 - it gives me the size of the project in MB.  Perhaps this can be expressed in a limit?  Such as "do not go over 100MB".  It also displays Total Pages. Maybe this can be expressed as "do not go over 250 pages"

X5 is still marketed as "Unlimited Pages".  At what content level is it unlimited? How many objects and what kind of objects?

See attached file where it says unlimited .......

In one of your messages you say perhaps the limit is closer to 10,000 pages.... my project is roughly 500 pages....  500 is nowhere close to 10000. It is not even 1/10 of 10000. My project is dead at 5% of 10000.......

I appreciate the fact that you have tried very hard to help me solve this issue - and that the fix is to break apart the project into subdirectories - but that in itself is a huge project and requires careful creation of re-directs so that we do not loose google ranking.  And I still cannot get the divided project to work properly although I have broken it down into chunks of about 30MB each or smaller - the interconnect to the menu system fails and the use of the cart fails.

X5 has many great features and has fixed many complaints from me - but this unlimited promotion is just such a deception to me and to others.

So I think I need to disable the upload capability on the contact form. I can't modify the site through X5 due to the export not working for me.

What is my best approach to disable the upload on the server side?

Is there a file I can delete, or a server setting I can change?

Thank you

Hi Adrian, 

I see your point as far as the unlimited pages matter is concerned. Usually, the limit is around 10000 pages, but of course it also depends on the kind of the content you add on your pages: high-quality images, videos etc.

As to the export, what if you try to upload your website using an external FTP program, such as FileZilla? 

Thanks! Kind regards.

Well that was a very interesting comment - I had not thought of testing that.  I did an export to file - and it started slowing down at around 83% after about 30 minutes, and then crawled really slow..... I just let it run..... and after 11 hours it finished exporting the project to local folder. 

I have not tested it yet to make sure its complete - but it reported as being exported successfully.

That of course is way too long, but maybe it will allow me to remove the attach file issue in the cart to remove malicious code being uploaded to the server.

more testing.  And thank you for the suggestion.

So I did the same export to a different new folder locally as in the above but instead of 11 hours it was 1 minutes.

I did that again to another new folder and it was the same, 1 minutes.

Both exports appear to be complete - the correct size and number of files and folders.

I'm struggling to understand why so much trouble with FTP to the server, and same with to a local folder - and then 2 exports in very quick time.

Hello Adrian,
was anything at all different between those exports, or were they with the same exact files and also network?
Was the result the same in terms of uploaded bytes/number of files?
The gap in the time taken is however so large that it would be unusual for a network difference in speed (for example due to the time of day when the upload took place being different) to influence this to such an extent.

Eric

Nothing different except the folder name on the drive.  No changes in the X5 source.

The same file count, folder count and project total size.

No this was no network upload - this was export to local folder on PC.

I have then ftp'd the files from the local folder to the server using filezilla - everything looks fine and functional.

I'm going to make a change to the content and then export to file again tonight and see what the results are.

Adrian

I'm uploading to a sandbox server when I do this testing (just in case) - but everything seems functionally fine.

Ok, so I took my masterfile iwzip file (132MB in size), made a copy of it, deleted a few hidden pages which i wasn't using and saved that - then exported the website to a local folder; it took 3 minutes. 

I then took that master and saved a copy, and added 7 pages of new products, and exported that to a local folder; it took 3 minutes.

When I look at the folders - they look complete; i will ftp the last folder by filezilla tomorrow to my sandbox server and test. I will also try to use the x5 upload to my sandbox and see how it does.

Well I don't know what to say.

I backed up my public_html on the server - then ftp'd a copy of the X5 export to disk (folder) to the server. All 100% and quite quick. 100% functional

Then I tried the X5 Export/Upload the Website to a folder on the server and the upload went fine and took a reasonable amount of time.

Then I got really brave and deleted the content of public_html and did a complete uploaded from X5 - again it went quick and all is 100% functional - and this is with a bigger project than when I had all the trouble of it not completing an upload even allowing it hours of time.

So now I seem to be able to make changes, add content and upload again after more than 6 months of problems..... which is great - but also very concerning. What happened. Am I still in the same boat where the project size may cause  the same problems next time I add a page or adjust some content.......

Hello Adrian,
so the only changes since the previous situation were some modifications in the project, the deleting some of the hidden pages and adding some new products?

Eric

That appears to be so - I noticed a couple of hidden pages I was working on that I didn't need - deleted them.

Then I added 6 pages for new products that I really wanted to get onto the web,

I'm happy I was able to do this - but I'm not jumping for joy - the only thing in my mind right now is this freezeup/lockup for exporting to website could very easily happen again - without a clear understanding of the issue and any ccomittment from Incomedia to look into the issue I am still moving forward with using a replacement for X5 with a Mac based (Weaver Space Stacks) CMS solution.

Adrian

Hello Adrian,
if you can provide me with a copy of the current version of the project I can run some tests to see how long it takes to upload both now and after adding some objects-heavy pages as a test.

Eric