I bought a new Website X5 Pro, then I bought a template for
restaurants called Restnt via Marktplatz. When working in this template, which cost 42 credits, I of course changed the images in the template for my current ones,
but when I wanted to save and export the project, it required me to pay 63 credits for 23 images. Why should I pay again for something I have already paid for, plus the images are watermarked.
Can you explain or advise me?
Thank you V.Šotta
E-mail: ***

Hi there,

if you are asked to pay for the images you chose to substitute the ones that were available before the customization, it means you used some of the Premium Image gallery (Depositphotos), which are paid options. If you don't want to pay for images, I suggest you to substitute them with others available in the Free Online Library (Pixabay). 

Thanks! Kind regards.

Děkuji za odpověď, ale asi jste mne nepochopila...Vytvářím webové stránky pro mou restauraci.Proto jsem zakoupil za 42 kreditů šablonu Restn , která logicky obsahovala také obrázky, ty obrázky jsem nahradil svými osobními obrázky z mého PC. Při uložení a exportu do složky, jsem dostal upozornění na zaplacení 23 obrázků,které  já ani nechi použít, navíc mají vodoznak...

Jsem v domění, že když zakoupím šablonu za kredity, tak již dál nic z obsahu té zakoupené šablony nemusím platit..?!  A žádné obrázky z galerie obrázků (depositphotos) jsem nestahoval ani nepoužíval...

Jinak website X5 legálně používám od roku 2012 - dnes již staré verze, ale tento složitý způsob nabízení šablon moc nechápu.

Můžete mi to vysvětlit prosím?

Musím ale pochválit nové Website x5 Pro,je mnohem modernější než staré verze..

Děkuji za odpověď

V. Šotta  

Thanks for the answer, but you probably misunderstood me... I'm creating a website for my restaurant. That's why I bought the Restn template for 42 credits, which logically also included images, I replaced those images with my personal images from my PC. When saving and exporting to a folder, I received a notification to pay for 23 images that I don't even want to use, and they also have a watermark...

I'm under the impression that if I buy a template with credits, I don't have to pay anything for the contents of the purchased template..?! And I didn't download or use any images from the image gallery (depositphotos)...

Otherwise, I've been using the X5 website legally since 2012 - now it's an old version, but I don't really understand this complicated way of offering templates.

Can you explain this to me please?

But I have to praise the new Website x5 Pro, it is much more modern than the old version..

Thank you for your reply

V. Šotta  

Hi Václav, 

would you mind sending me the iwzip file of this project, so we can better analyze the issue? You need to:

• Open the project
• Go to Step 5 > Export the project
• Define a destination folder (for instance the Desktop)
• Start the export 

You will get an iwzip project file you can send me with this service: https://swisstransfer.com/

You can post the download link here (after setting this message as private) or e-mail it to *** by reporting this topic ID (268006). Thanks! 

Kind regards.