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Kim P.
Kim P.
User

Paypal not communicating with website  en

Автор: Kim P.
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Paypal has stopped connecting to my website and customers can not purchase. It was working fine the last time I edited and uploaded. I just get a constant loading screen. I've attached an image showing the problem.

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Incomedia
Eric C.
Incomedia

Hello Kim,
unfortunately the internal browser of versions of WebSite X5 before 2022.2 no longer supports the onboarding of PayPal after some changes on their end that took place near the beginning of 2024.
If a project already has the payment method configured, it should still work, but it is not possible to remove it and add it again.
You will need to either purchase a more recent version of the software, or use the deprecated PayPal payment method.
I remain available.

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Kim P.
Kim P.
User
Автор

I never removed PayPal it just stopped working. Do you think the only solution will be the upgrade? I don't want to use the deprecated PayPal.

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Размещено От Kim P.
Incomedia
Eric C.
Incomedia

Hello Kim,
unfortunately with versions prior to 2022.2 it is no longer possible to repeat the onboarding in case the connection has been lost, exactly.

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Размещено От Eric C.