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Aleksey R.
Aleksey R.
User

Captcha not working after update to website x5 pro 2026.1.7  en

Автор: Aleksey R.
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I updated WebSite X5 Pro to version 2026.1.7 a couple of days ago, and yesterday I noticed that Google reCAPTCHA stopped working. My site was using reCAPTCHA v2. When I check the challenge box and try to submit a blog comment or send an email, the checkmark disappears and nothing happens.

I tried generating a new Site Key and Secret Key in Google, and I also tested switching to reCAPTCHA v3, but the issue persists. Nothing is submitted and no error message appears.

The built‑in WebSite X5 CAPTCHA still works, but it is quite difficult to read, so I would prefer to continue using Google reCAPTCHA if possible. Since this issue started immediately after updating to version 2026.1.7, it seems related to the update.

Could you please advise what might have changed in this version and how to restore Google reCAPTCHA functionality?

Thanks, Aleksey

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Aleksey R.
Aleksey R.
User
Автор

P.S. Troubleshooting steps completed:

  1. Created a simple test project using WebSite X5 Pro version 2026.1.7 (updated via the GUI) and uploaded it to the same webserver. Result: Google reCAPTCHA does not function.

  2. Installed WebSite X5 Pro version 2025.3.9 on a fresh virtual machine, created an identical simple test project, and uploaded it to the same webserver. Result: Google reCAPTCHA functions normally.

Both tests were performed on the same webserver and under the same conditions. The only difference between the two scenarios was the WebSite X5 Pro version used.

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Размещено От Aleksey R.
Aleksey R.
Aleksey R.
User
Автор

PPS: All test scenarios used the exact same Google Site Key and Secret Key. The keys were not a variable in the outcome

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Размещено От Aleksey R.
Incomedia
Eric C.
Incomedia

Hello Aleksey,
could you please provide the URL of the website with version 2026.1.7 and reCaptcha v3, to investigate?
Thank you.

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Размещено От Eric C.