Hi Stuart,

first at all, I kindly ask you to upgrade your Software WebSite x5 Evolution 8 to its latest version 8.0.16: http://www.websitex5.com/download/v8/x5upgsetup.exe

After that, please export the project file again.

If the mentiones problem shoul persist, please note that make the e-mail form working properly, you should verify that the server on which you are publishing supports the PHP language.

Therefore, you should contact your provider to verify that PHP is running and properly configured on the server. In fact, some providers, especially the free space offering ones, do not support the PHP execution.

Regards,

Noemi

Thanks Noeme for your answer but still have problem. Updated to 8.0.16 and resubmitted. Still have problem.  Checked with Hosting (hostpapa) and they confirmed the have PHP 5.3.8 and that MAIL is enabled on all accounts.

Everything else works fine except contact page. New to this business any help/assistance would be very welcome on next thing to try.

Regards

Stuart

Hi Stuart,

could you pleae provide me a screen shot about compilation of the contact form section within WebSite X5?

Thank you very much,

Noemi

Hi Noemi

Enclosed a screen shot of e-mail form object.

Thanks for your time and patients.

Regards

Stuart

Hi Stuart,

thanks for your information.

Given that sending e-mail is a function highly dependent on the server, and for this reason, if it doesn't work correctly, it's necessary to contact the Provider.

Differently from what happened in version 7, in WebSite X5 Evolution 8 was introduced a file that can manage e-mail sending, deliberately left off the program so that it can be adapted as appropriate to the needs of its Provider.

The file in question is called IMEMAIL.INC.PHP, lies in the RES subdirectory in the installation folder of the program and was written clearly in order to simplify any change.

The file IMEMAIL.INC.PHP has two methods in order to send emails:
- the first one uses the MAIL command with the addition of the SendMail option;
- the second one, on the other hand, uses only the MAIL command (classic method, already used in version 7).

If the first method of sending e-mail fails and returns an error, then the PHP script tries to use the second method.

If the e-mails are still not sent, you need to:
- Verify that the PHP is supported by your server;
- Check that your Provider supports the Mail command to send the e-mails;
- Check with your Provider that the parameters within the file IMEMAIL.INC.PHP are correct according to the server settings.

If the Provider, analyzing the file IMEMAIL.INC.PHP, requires changes of some parameters, it is sufficient make these adjustments to the file IMEMAIL.INC.PHP that you can find on your PC so that WebSite X5 can edit and use it in order to send e-mails.

1. However, we have created a variant of the file that could run on some servers that use a mail server of low quality and that interpret the PHP code in the wrong way. It is possible to test this solution by downloading the IMEMAIL.INC.PHP file and unzipping it to overwrite the original one: www.websitex5.com/download/v8/imemail.inc_nrR.zip

2. In order to solve the problem, if you couldn't solve it yet an if you couldn't get assistance from your own web space Provider, you can use this alternative of IMEMAIL.INC.PHP that sends messages as only text, that is what happened with version 7. Obviously you can't neither get the message formatted in HTML nor use the attachments: www.websitex5.com/download/v8/imemail.inc_v7.zip

PS: Here the note from the official PHP site http://www.php.net/manual/en/function.mail.php:

I hope that these informationwill help you to get work the contact form.

Kind Regards,

Noemi