Hi Alan!

Are you using your program as administrator? PLease right-click on the program icon then select ''run as administraor''. Once this has been done, open you program and check if it works correctly. 
Feel free to write back if you have anymore questions about this.

Thanks,
Samantha

Hi Alan,

Sorry about the delay in this reply but I have ben in hospital for a week.

I had the same problem and found that the best way to rectify the problem for good without needing the admin password all the time is to change the user account to admin, run the program once and enter the serial number needed, then change the account back to a standard user. Everything will then work as it should for the stadard user account as the serial will have been stored correctly.

Best regards,

Mark.

X

dunno how the 'X' crept in, though I did close the lod on my laptop as I posted the reply...

Hi Mark!

Ok, thank you for the information, I'm glad you managed and I hope you are better now. 
Please rememebr to mark the answer you prefer as ''correct'' in order to close this post, you can open a new one whenever you like. 
Thanks,
Samantha